Oracle Service Cloud Reporting and Star Schemas in OBIEE



Create a star schema that shows perspectives on Oracle Service Cloud facts in real time.

The CData ODBC Driver for Oracle Service Cloud is a standard database driver that can integrate real-time access to Oracle Service Cloud data into your data warehouse or directly into your reporting tool. This article shows how to bypass the data warehouse and import operational Oracle Service Cloud data into Oracle Business Intelligence Enterprise Edition (OBIEE).

See the knowledge base for ODBC integrations with ETL tools like Informatica PowerCenter. For an ETL solution into Oracle Warehouse Builder, use the driver with the Oracle ODBC Gateway to Access Oracle Service Cloud Data as a Remote Oracle Database.

Connect to Oracle Service Cloud as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Using Basic Authentication

You must set the following to authenticate to Oracle Service Cloud:

  • Url: The Url of the account to connect to.
  • User: The username of the authenticating account.
  • Password: The password of the authenticating account.

When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

Import Oracle Service Cloud Metadata

Follow the steps below to use the OBIEE Client Tools to import Oracle Service Cloud metadata into an OBIEE repository. You can then integrate Oracle Service Cloud data into your business models.

  1. Open the Administration Tool and click File -> New Repository.

  2. In the Connection Type menu, select ODBC 3.5 and select the CData DSN.
  3. Select the metadata types you want to import under the Relational Sources option and then select Oracle Service Cloud tables.
You can now create star schemas based on Oracle Service Cloud tables:

Ready to get started?

Download a free trial of the Oracle Service Cloud ODBC Driver to get started:

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Oracle Service Cloud Icon Oracle Service Cloud ODBC Driver

The Oracle Service Cloud ODBC Driver is a powerful tool that allows you to connect with live data from Oracle Service Cloud, directly from any applications that support ODBC connectivity.

Access Oracle Service Cloud data like you would a database - read, write, and update Oracle Service Cloud 0, etc. through a standard ODBC Driver interface.