Access Zendesk Data in PHP through Connect Server

You can use CData Connect Server to access Zendesk data from SQL Server clients, without needing to perform an ETL or cache data. Follow the steps below to create a virtual SQL Server database for Zendesk and connect to Zendesk data in real time through PHP's standard SQL Server interface, i.e. sqlsrv_connect.

CData Connect Server provides a pure SQL Server interface for Zendesk, allowing you to easily build reports from live Zendesk data in PHP — without replicating the data to a natively supported database. As you build visualizations, PHP generates SQL queries to gather data. Using optimized data processing out of the box, CData Connect Server pushes all supported SQL operations (filters, JOINs, etc) directly to Zendesk, leveraging server-side processing to quickly return the requested Zendesk data.

Create a Virtual SQL Server Database for Zendesk Data

CData Connect Server uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

1. Login to Connect Server and click Connections.
2. Select "Zendesk" from Available Data Sources.
3. Enter the necessary authentication properties to connect to Zendesk.

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

4. Click Save Changes
5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Zendesk data from PHP.

Connect in PHP

The following examples show how to use object-oriented interfaces to connect and execute queries. Initialize the connection object with the following parameters to connect to the virtual SQL Server database:

• Server name/Host: Specify the remote host location where the service is running.
• Username: Specify the username for a user you authorized in Connect Server.
• Password: Specify the password for the authorized user account.
• Database Name: Specify the name of the virtual database you created for Zendesk.
• Port: Specify the port the service is running on, port 1433 in this example.

sqlsrv_connect

<?php
$serverName = "connect_server_url, 1433"; //Connect Server Address, portNumber (default is 1433)
$connectionInfo = array( "Database"=>"Zendesk1", "UID"=>"userName", "PWD"=>"password");
$conn = sqlsrv_connect( $serverName, $connectionInfo);

if( $conn ) {
     echo "Connection established.<br>";
}else{
     echo "Connection could not be established.<br>";
     die( print_r( sqlsrv_errors(), true));
}
?>

PDO

<?php
<?php
$user = my_connect_user
$pass = my_connect_pass

$pdo = new PDO("sqlsrv:Server=connect_server_url,1433;Database=Zendesk1", $user , $pass);

?>

Query in PHP

With the connection established, you can then access tables. The following steps walk through the example:

1. Query the table; for example, Tickets. The results will be stored as an associative array in the $result object.
2. Iterate over each row and column, printing the values to display in the PHP page.
3. Close the connection.

sqlsrv_connect

$result = $sqlsrv_connect->query("SELECT Id, Subject FROM Tickets");
while($row = $result->fetch_assoc()) {
  foreach ($row as $k=>$v) {
    echo "$k : $v";
    echo "<br>"; 
  }
}
$sqlsrv_connect->close();

PDO

$result = $pdo->query("SELECT Id, Subject FROM Tickets");
while($row = $result->fetch(PDO::FETCH_ASSOC)) {
  foreach ($row as $k=>$v) {
    echo "$k : $v";
    echo "<br>"; 
  }
}
$result = null;
$pdo = null;

SQL Server Access to Zendesk Data using PHP

You have retrieved live Zendesk Data using PHP. Now, you can easily access data sources and more — all without replicating Zendesk data.

To get SQL data access to 200+ SaaS, Big Data, and NoSQL sources directly from your applications, try CData Connect Server.