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The Zendesk ODBC Driver is a powerful tool that allows you to connect with live Zendesk project management data, directly from any applications that support ODBC connectivity.

Access Zendesk like you would a database - read, write, and update Tickets, Groups, Users, Schedules, etc. through a standard ODBC Driver interface.

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How to Query Zendesk Data in MySQL Workbench


Execute MySQL queries against live Zendesk data from MySQL Workbench.

You can use the SQL Gateway from the ODBC Driver for Zendesk to query Zendesk data through a MySQL interface. Follow the procedure below to start the MySQL remoting service of the SQL Gateway and work with live Zendesk data in MySQL Workbench.

Connect to Zendesk Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to Zendesk data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

Creating a MySQL Remoting Service in SQL Gateway (Salesforce is shown)

Query Zendesk from MySQL Workbench

The steps below outline connecting to the virtual Zendesk database created in the SQL Gateway from MySQL Workbench and issuing basic queries to work with live Zendesk data.

Connect to Zendesk through the SQL Gateway

  1. In MySQL Workbench, click to add a new MySQL connection.
  2. Name the connection (CData SQL Gateway for Zendesk).
  3. Set the Hostname, Port, and Username parameters to connect to the SQL Gateway.
  4. Click Store in Vault to set and store the password.
  5. Click Test Connection to ensure the connection is configured properly and click OK.

Query Zendesk Data

  1. Open the connection you just created (CData SQL Gateway for Zendesk).
  2. Click File -> New Query Tab.
  3. Write a SQL query to retrieve Zendesk data, like SELECT * FROM `CData Zendesk Sys`.Tickets;

With access to live Zendesk data from MySQL Workbench, you can easily query and update Zendesk, just like you would a MySQL database. Get started now with a free, 30-day trial of the CData ODBC Driver for Zendesk and the CData SQL Gateway.