Connect ServiceNow to live Microsoft Entra ID data, securely.
CData Connect AI lets you plug any business application into any AI tool—like Microsoft Entra ID into ServiceNow—for live, trusted answers and actions with zero data copies.
- One MCP server, hundreds of live sources—ServiceNow reaches Microsoft Entra ID and any other system through a single managed connection, no per-source setup
- Schema-aware from the first prompt—ServiceNow reads your full Microsoft Entra ID data model on connect, so answers are accurate on day one
- Bidirectional and secure by design—ServiceNow reads and writes live Microsoft Entra ID data within your own access rules
Microsoft Entra ID:
Azure Active Directory (Azure AD) is Microsoft's cloud-based identity and access management service. It provides authentication and authorization capabilities for users, applications, and devices across cloud and on-premises environments. Azure AD enables single sign-on, multi-factor authentication, and identity governance, enhancing security and productivity for organizations managing digital identities.
ServiceNow:
ServiceNow’s agent framework and automation platform powers AI-driven workflows across ServiceNow IT Service Management (ITSM), ServiceNow Customer Service Management (CSM), ServiceNow HR Service Delivery (HRSD), and more. With Connect AI, you can give these agents live, governed business data from systems beyond ServiceNow—without copying it into tables or maintaining fragile integrations.
Popular ServiceNow & Microsoft Entra ID integration use cases
- Autonomous ITSM/CSM/HRSD agents — Enable Virtual Agent or Now Assist to resolve incidents, requests, and cases using real-time context from Microsoft Entra ID.
- Context-aware Flow Designer automations — Trigger workflows that take actions (approvals, escalations, assignments) based on live Microsoft Entra ID data.
- Cross-platform execution — Let ServiceNow agents orchestrate actions across ServiceNow and external systems using governed data from Microsoft Entra ID.
- Governed read/write access — Expose only approved operations on Microsoft Entra ID with full RBAC, masking, and request logging for audit-ready agent activity.
Learn more about CData Connect AI
Microsoft Entra ID to ServiceNow features
Access data where it lives right now. Ensure data is always live, always retains its metadata and semantics, and always protected by source system permissions.
Expose your data's metadata, relationships, and context so AI has real understanding of your business without recreating it on top of a warehouse.
Point-and-click connection setup that works for both queries and actions so you can set up integrations in minutes.
Pass through and edit role-based access control (RBAC) inherited from the source to users in AI and AI agents.
How It Works: Model Context Protocol (MCP)
Connect AI is first managed Model Context Protocol (MCP) platform for AI integration. Model Context Protocol (MCP) is an open standard for connecting AI assistants, agents, and automations to external tools and data.
With Connect AI's managed MCP platform, you can present your enterprise systems as standardized MCP tools and resources and call them directly from AI.
Instead of building and maintaining dozens of one-off MCP Servers, your AI simply calls one universal MCP URL from Connect AI, and gets governed access to live data from across your enterprise stack.
Getting Started is Easy:
- Configure data sources (Salesforce, NetSuite, Workday, SQL, Jira, etc.) in Connect AI.
- Create a 'Remote MCP' URL.
- Connect ServiceNow to your business data.
Get Started for Free
Access live Microsoft Entra ID data in other popular AI tools
No complicated data movement, ETL, or data integration required. Securely connect live Microsoft Entra ID data with any AI tool that supports MCP. Select your preferred tool below to learn more.
