Connect ServiceNow to live Microsoft Exchange data, securely.
CData Connect AI lets you plug any business application into any AI tool — like Microsoft Exchange into ServiceNow — for live, trusted answers and actions with zero data copies.
Give Microsoft Exchange rich semantic context and real-time data from ServiceNow so it can answer precisely and take safe, effective actions across your business.
Microsoft Exchange:
Microsoft Exchange is a popular email server and calendaring software developed by Microsoft. It allows users to send and receive emails, manage contacts, schedule appointments, and collaborate with colleagues. Exchange offers advanced security features, mobile device support, and integration with other Microsoft products like Outlook and SharePoint.
ServiceNow:
ServiceNow’s agent framework and automation platform powers AI-driven workflows across ServiceNow IT Service Management (ITSM), ServiceNow Customer Service Management (CSM), ServiceNow HR Service Delivery (HRSD), and more. With Connect AI, you can give these agents live, governed business data from systems beyond ServiceNow—without copying it into tables or maintaining fragile integrations.
Popular ServiceNow & Microsoft Exchange integration use cases
- Autonomous ITSM/CSM/HRSD agents — Enable Virtual Agent or Now Assist to resolve incidents, requests, and cases using real-time context from Microsoft Exchange.
- Context-aware Flow Designer automations — Trigger workflows that take actions (approvals, escalations, assignments) based on live Microsoft Exchange data.
- Cross-platform execution — Let ServiceNow agents orchestrate actions across ServiceNow and external systems using governed data from Microsoft Exchange.
- Governed read/write access — Expose only approved operations on Microsoft Exchange with full RBAC, masking, and request logging for audit-ready agent activity.
Learn more about CData Connect AI
Microsoft Exchange to ServiceNow Features
Real-time data accessed in-place
Access data where it lives right now. Ensure data is always live, always retains its metadata and semantics, and always protected by source system permissions.
Semantic intelligence & preserved context
Expose your data's metadata, relationships, and context so AI has real understanding of your business without recreating it on top of a warehouse.
One connection to both explore and take action
Point-and-click connection setup that works for both queries and actions so you can set up integrations in minutes.
Enterprise security and governance
Pass through and edit role-based access control (RBAC) inherited from the source to users in AI and AI agents.
How It Works: Model Context Protocol (MCP)
Connect AI is first managed Model Context Protocol (MCP) platform for AI integration. Model Context Protocol (MCP) is an open standard for connecting AI assistants, agents, and automations to external tools and data.
With Connect AI's managed MCP platform, you can present your enterprise systems as standardized MCP tools and resources and call them directly from AI.
Instead of building and maintaining dozens of one-off MCP Servers, your AI simply calls one universal MCP URL from Connect AI, and gets governed access to live data from across your enterprise stack.
Getting Started is Easy:
- Configure data sources (Salesforce, NetSuite, Workday, SQL, Jira, etc.) in Connect AI.
- Create a 'Remote MCP' URL.
- Connect ServiceNow to your business data.
Get Started for FREE
Access live Microsoft Exchange data in other popular AI tools
No complicated data movement, ETL, or data integration required. Securely connect live Microsoft Exchange data with any AI tool that supports MCP. Select your preferred tool below to learn more.
