Build Jira Service Management-Powered Applications in Claude Code with CData Code Assist MCP

Claude Code is an AI-powered command line tool that enables agentic coding workflows. With support for MCP, Claude Code can connect to local tools and enterprise data sources directly from your terminal, enabling natural language interaction with live systems without switching context.

Model Context Protocol (MCP) is an open standard for connecting LLM clients to external services through structured tool interfaces. MCP servers expose capabilities such as schema discovery and live querying, allowing AI agents to retrieve and reason over real-time data safely and consistently.

The following steps cover installing the CData Code Assist MCP for Jira Service Management, configuring the connection to Jira Service Management, connecting the Code Assist MCP add-on to Claude Code, and querying live Jira Service Management data from within the terminal.

Step 1: Download and install the CData Code Assist MCP for Jira Service Management

1. To begin, download the CData Code Assist MCP for Jira Service Management
2. Find and double-click the installer to begin the installation
3. Run the installer and follow the prompts to complete the installation

When the installation is complete, you are ready to configure your Code Assist MCP add-on by connecting to Jira Service Management.

Step 2: Configure the connection to Jira Service Management

1. After installation, open the CData Code Assist MCP for Jira Service Management configuration wizard

   NOTE: If the wizard does not open automatically, search for "CData Code Assist MCP for Jira Service Management" in the Windows search bar and open the application.

   
2. In MCP Configuration > Configuration Name, either select an existing configuration or choose to create a new one
3. Name the configuration (e.g. "cdata_jiraservicedesk") and click OK

4. Enter the appropriate connection properties in the configuration wizard

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   
5. Click Connect to authenticate with Jira Service Management through OAuth
6. Then, click Save Configuration to save the Code Assist MCP add-on

This process creates a .mcp configuration file that Claude Code will reference when launching the Code Assist MCP add-on. Now with your Code Assist MCP add-on configured, you are ready to connect it to Claude Code.

Step 3: Connect the Code Assist MCP add-on to Claude Code

1. Install the Claude Code CLI using the terminal
2. Open the Claude Code configuration file at ~/.config/claude-code/config.json (or the location shown after initialization)

Option 1: Manually add the MCP configuration

1. Open the mcp.json file in your preferred editor
2. Add the code shown below

{
"mcpServers" : {
  "cdata_jiraservicedesk" : {
    "type" : "stdio",
    "command" : "C:\Program Files\CData\CData Code Assist MCP for Jira Service Management\jre\bin\java.exe",
    "args" : [ "-Dfile.encoding=UTF-8", "-jar", "C:\Program Files\CData\CData Code Assist MCP for Jira Service Management/lib/cdata.mcp.jiraservicedesk.jar", "cdata_jiraservicedesk" ],  
    "env" : {}
  }
}
}

NOTE: The command value should point to your Java 17+ java.exe executable, and the JAR path should point to the installed CData Code Assist MCP add-on .jar file. The final argument must match the MCP configuration name you saved in the CData configuration wizard (e.g. "cdata_jiraservicedesk").

Option 2: Copy the MCP configuration from the CData Code Assist MCP for Jira Service Management UI

1. After saving and testing your connection in the configuration wizard, click Next

2. Select Claude Code from the AI MCP Tool dropdown

3. Click Copy JSON to copy the generated MCP configuration to your clipboard

4. Paste the copied JSON into the mcp.json file

Step 4: Verify connection in Claude Code

Claude Code provides tools to verify the connection is active before building.

1. Open a terminal and navigate to your project directory. Run the command claude mcp list
2. Check that your configuration name appears with a Connected status

3. Start Claude Code by running claude
4. Inside the Claude Code session, type /mcp to view active servers

Step 5: Query live Jira Service Management data in Claude Code

With the connection verified, you can now use natural language prompts to query and work with live Jira Service Management data.

1. Prompt Claude Code to review the instructions for your MCP connection to ensure it has all the appropriate context when writing code
2. Start building with natural language prompts! For example:

   For my project, data from the Requests is very important. Pull data from the most important columns like RequestId and ReporterName.

Claude Code will use the MCP add-on to connect to Jira Service Management, retrieve the requested data, and provide results directly in your terminal

Build with Code Assist MCP. Deploy with CData Drivers.

Download Code Assist MCP for free and give your AI tools schema-aware access to live Jira Service Management data during development. When you're ready to move to production, CData Jira Service Management Drivers deliver the same SQL-based access with enterprise-grade performance, security, and reliability.

Visit the CData Community to share insights, ask questions, and explore what's possible with MCP-powered AI workflows.