Interact with Live ServiceDesk Plus Data in Warp via CData Connect AI

Warp is an agentic development environment that combines a modern terminal with an AI agent. It supports large language model (LLM) interactions and Model Context Protocol (MCP) server integrations, so the agent can reach live external data sources without leaving the terminal.

By integrating Warp with CData Connect AI through its built-in MCP Server, the Warp Agent gets governed, real-time access to live ServiceDesk Plus data. You can explore ServiceDesk Plus data, ask questions in plain language, and work with your records without writing custom integration code.

This article walks through configuring ServiceDesk Plus connectivity in Connect AI, configuring the CData MCP Server in Warp, and interacting with live ServiceDesk Plus data from the Warp Agent.

Step 1: Configure ServiceDesk Plus connectivity for Warp

Connectivity to ServiceDesk Plus from Warp is made possible through Connect AI's Remote MCP Server. To interact with ServiceDesk Plus data from Warp, start by creating and configuring a ServiceDesk Plus connection in Connect AI.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select ServiceDesk Plus from the Add Connection panel

3. Enter the necessary authentication properties to connect to ServiceDesk Plus.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   
4. Click Save & Test
5. Navigate to the Permissions tab and update user-based permissions

Add a Personal Access Token

A Personal Access Token (PAT) is used to authenticate the connection to Connect AI from Warp. It is best practice to create a separate PAT for each integration to maintain granular access control.

1. Click the gear icon () at the top right of the Connect AI app to open Settings
2. On the Settings page, go to the Access Tokens section and click Create PAT
3. Give the PAT a descriptive name and click Create

4. Copy the token when displayed and store it securely. It will not be shown again

With the ServiceDesk Plus connection configured and a PAT generated, Warp can now connect to ServiceDesk Plus data through Connect AI.

Step 2: Configure Connect AI in Warp

Enable the Warp Agent, configure an LLM provider, and the Connect AI MCP endpoint in Warp so the agent can discover and call live data tools.

1. Download and install Warp, and then sign up or log in to your Warp account
2. Click the Tabs panel icon at the top left of the window, or press Ctrl + Shift + B
3. Click Settings, expand Agents, select Warp Agent, and toggle Warp Agent on

Configure an LLM provider

The Warp Agent needs an LLM provider to interpret your prompts and decide which MCP tools to call. Add an API key for your preferred provider.

1. On the same Warp Agent page, scroll down to the Custom Inference section
2. Enter the API key for the LLM provider of your choice (e.g., OpenAI, Anthropic, or Google)

Add the Connect AI MCP Server

1. Under Agents, click MCP servers, and then click Add
2. In the Add New MCP Server editor, paste the following JSON configuration:

   {
     "mcpServers": {
       "CData_Connect_AI": {
         "url": "https://mcp.cloud.cdata.com/mcp",
         "headers": {
           "Authorization": "Basic your_base64_encoded_email_PAT"
         }
       }
     }
   }

   Note: Combine your Connect AI email and PAT in the format email:PAT, Base64 encode the combined string, and prefix it with Basic. For example, given [email protected]:ABC123...XYZ, the header value becomes something like: Basic dXNlckBteWRvbWFpbjphSzkvbVB4Mi9Rcjd2TjQ...

   
3. Click Save to add the MCP server
4. Under My MCPs, confirm that CData_Connect_AI appears with the toggle enabled and the tools available

With the MCP server and an LLM provider configured, the Warp Agent is ready to interact with live ServiceDesk Plus data through Connect AI.

Step 3: Interact with live ServiceDesk Plus data from the Warp Agent

Use natural language prompts in the Warp Agent to explore live ServiceDesk Plus data.

1. Click the icon in the left navigation bar and select Agent
2. Enter a prompt to interact with your data, for example:
   • List the sources available in my CData_Connect_AI mcp connection
   • Show me what I can explore in ServiceDesk Plus
   • Fetch the five most recent records from ServiceDesk Plus data
   
3. The agent calls the Connect AI MCP Server and returns live results from ServiceDesk Plus data

Your Warp Agent now calls the Connect AI MCP Server to interact with live ServiceDesk Plus data through remote MCP tools, all from the terminal.

Get CData Connect AI

To interact with hundreds of SaaS and enterprise data sources directly from your AI agents and cloud applications, try CData Connect AI. Download a free 14-day trial of CData Connect AI, and our Support Team is available to answer any questions.