Connect to Freshservice Data in DBArtisan
The CData ODBC Driver for Freshservice seamlessly integrates Freshservice data into database management tools like DBArtisan by enabling you to access Freshservice data as a database. This article shows how to create an data source for Freshservice in DBArtisan and execute queries. You can then edit data visually and execute standard SQL.
Integrate Freshservice Data into DBArtisan Projects
If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.
Start by setting the Profile connection property to the location of the Freshservice Profile on disk (e.g. C:\profiles\Freshservice.apip). Next, set the ProfileSettings connection property to the connection string for Freshservice (see below).
Freshservice API Profile Settings
Obtain your API Key from Profile Settings in the top-right corner of Freshservice. Your Domain is the subdomain from your account URL.
You can then follow the steps below to register Freshservice data as a database instance in your project:
- In DBArtisan, click Data Source -> Register Datasource.
- Select Generic ODBC.
- Enter a name for the data source and select the DSN.
- Finish the wizard to connect to Freshservice data. Freshservice entities are displayed in the Datasource Explorer.
You can now work with Freshservice data as you work with any other database. See the driver help documentation for more information on the queries supported by the Freshservice API.
