Import Real-Time Halo Service Desk Data via JDBC in ColdFusion to Build Applications

Adobe ColdFusion is a web and mobile application development platform. It uses its own scripting language, ColdFusion Markup Language (CFML), to create data-driven websites as well as generate remote services, such as REST.

When ColdFusion is paired with the CData API Driver for JDBC, you can link your ColdFusion web and mobile applications to operational Halo Service Desk data. This allows for your applications to be more robust and complete. This article details how to use the JDBC driver to create a table populated with Halo Service Desk data from within a ColdFusion markup file.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Halo Service Desk data. When you issue complex SQL queries to Halo Service Desk, the driver pushes supported SQL operations, like filters and aggregations, directly to Halo Service Desk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze Halo Service Desk data using native data types.

Configuring the Connection to Halo Service Desk

You will need a JDBC connection string to establish a connection between Coldfusion and Halo Service Desk.

Start by setting the Profile connection property to the location of the HaloServiceDesk Profile on disk (e.g. C:\profiles\HaloServiceDesk.apip). Next, set the ProfileSettings connection property to the connection string for HaloServiceDesk (see below).

HaloServiceDesk API Profile Settings

HaloServiceDesk uses API key authentication. You can find or create API keys in HaloServiceDesk under Administration > Integrations > Halo API.

Set the following connection properties to connect:

• AuthScheme: Set this to APIKey.
• APIKey: Set this to the API key from your HaloServiceDesk account.
• Domain: Set this to the hostname of your HaloServiceDesk instance (e.g. yourcompany.haloservicedesk.com).

Built-in Connection String Designer

For assistance in constructing the JDBC URL, use the connection string designer built into the Halo Service Desk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

java -jar cdata.jdbc.api.jar

Adding a Data Source and Creating a Table

After configuring the connection, follow the steps below to add the CData JDBC Driver to ColdFusion's lib directory, add a new data source, test the connection, create a ColdFusion markup file, and, finally, make a real-time connection with Halo Service Desk data and display it in a table written in the ColdFusion Markup Language, or CFML:

1. Copy the JDBC Driver for Halo Service Desk and lic file from "C:\Program Files\CData\CData API Driver for JDBC\lib" to "C:\ColdFusion2021\cfusion\wwwroot\WEB-INF\lib".

   
               cdata.jdbc.api.jar
               cdata.jdbc.api.lic
           

   Note: If you do not copy the .lic file with the jar, you will see a licensing error that indicates you do not have a valid license installed. This is true for both the trial and full versions.

2. From the ColdFusion administrator interface, choose Data & Services.
3. Here, we can "Add New Data Source". The data source name can be any name, provided it conforms to the ColdFusion variable naming conventions. For our JDBC driver, choose "other", then click the "Add" button.
4. Next, populate the driver properties.
   • JDBC URL will need to be in the format: jdbc:api:|connectionString|.
   • A typical connection string looks like this:

     jdbc:api:Profile=C:\profiles\HaloServiceDesk.apip;AuthScheme=APIKey;ProfileSettings='APIKey=your_api_key;Domain=yourcompany.haloservicedesk.com';

   • The Driver Class is: cdata.jdbc.api.APIDriver
   • The Driver Name is arbitrary and simply used to recognize the data source in the ColdFusion administration console.
   
5. Now, test the connection by clicking the check mark to the left of the CDataHalo Service DeskJDBC data source you just created. When the data source reports an "OK" status, it is ready for use.
6. Next, create a new ColdFusion Markup file (.cfm) and place it in the wwwroot directory ("C:\ColdFusion2021\cfusion\wwwroot") for ColdFusion.

   The following code queries the data source:

               
           <cfquery name="Halo Service DeskQuery" dataSource="CDataHalo Service DeskJDBC"> 
             SELECT * FROM Assets 
           </cfquery> 
       

   And a CFTable can be used to quickly output the table in HTML:

               
             <cftable  
             query = "Halo Service DeskQuery" 
             border = "1" 
             colHeaders 
             colSpacing = "2" 
             headerLines = "2" 
             HTMLTable 
             maxRows = "500" 
             startRow = "1"> 
   
             <cfcol header="<b>Id</b>" align="Left" width=2 text="Id"/> 
   
             <cfcol header="<b>InventoryNumber</b>" align="Left" width=15 text="InventoryNumber"/> 
   
             ...
   
           </cftable> 
       

   Full code, including the HTML portion is available below:

               
           <html> 
           <head><title>CData Software | Halo Service Desk Assets Table Demo </title></head> 
           <body> 
           <cfoutput>#ucase("Halo Service Desk Assets Table Demo")#</cfoutput> 
           <cfquery name="Halo Service DeskQuery" dataSource="CDataHalo Service DeskJDBC"> 
   
             SELECT * FROM Assets 
   
           </cfquery> 
           <cftable  
             query = "Halo Service DeskQuery" 
             border = "1" 
             colHeaders 
             colSpacing = "2" 
             headerLines = "2" 
             HTMLTable 
             maxRows = "500" 
             startRow = "1"> 
             <cfcol header="<b>Id</b>" align="Left" width=2 text="Id"/> 
   
             <cfcol header="<b>InventoryNumber</b>" align="Left" width=15 text="InventoryNumber"/> 
   
             ...
   
           </cftable> 
           </body> 
   
           </html>  
       

7. Finally, run the code locally in a browser at the default port of 8500. It produces a table populated with Halo Service Desk data!

As a note, the CData JDBC Drivers also support parameterized queries using the cfqueryparam element. For example:

SELECT * FROM Account WHERE name =  

Get Started Today

Download a free, 30-day trial of the CData JDBC Driver for Halo Service Desk and start building Halo Service Desk-connected applications with Adobe ColdFusion. Reach out to our Support Team if you have any questions.