Integrate Halo Service Desk Data in Your Informatica Cloud Instance

Informatica Cloud allows you to perform extract, transform, and load (ETL) tasks in the cloud. With the Cloud Secure Agent and the CData API Driver for JDBC, you get live access to Halo Service Desk data, directly within Informatica Cloud. In this article, we will walk through downloading and registering the Cloud Secure Agent, connecting to Halo Service Desk through the JDBC Driver and generating a mapping that can be used in any Informatica Cloud process.

Informatica Cloud Secure Agent

To work with the Halo Service Desk data through the JDBC Driver, install the Cloud Secure Agent.

1. Navigate to the Administrator page in Informatica Cloud
2. Select the Runtime Environments tab
3. Click "Download Secure Agent"
4. Make note of the Install Token
5. Run the installer on the client machine and register the Cloud Secure Agent with your username and install token

NOTE: It may take some time for all of the Cloud Secure Agent services to get up and running.

Connecting to the Halo Service Desk JDBC Driver

With the Cloud Secure Agent installed and running, you are ready to connect to Halo Service Desk through the JDBC Driver.

Adding the JDBC Driver to the Secure Agent Machine

1. Navigate to the following directory on the Secure Agent machine:

   %Secure Agent installation directory%/ext/connectors/thirdparty/

2. Create a folder and add the driver JAR file (cdata.jdbc.api.jar) based on the type of mapping that you want to configure.

   For mappings, create the following folder and add the driver JAR file:

   informatica.jdbc_v2/common

   For mappings in advanced mode, also create the following folder and add the driver JAR file:

   informatica.jdbc_v2/spark

3. Restart the Secure Agent.

Connecting to Halo Service Desk in Informatica Cloud

After installing the driver JAR file, you are ready to configure your connection to Halo Service Desk in Informatica Cloud. Start by clicking the Connections tab and clicking New Connection. Fill in the following properties for the connection:

• Connection Name: Name your connection (i.e.: CData Halo Service Desk Connection)
• Type: Select "JDBC_V2"
• Runtime Environment: Select the runtime environment where you installed the Secure Agent
• JDBC Driver Class Name: The name of the JDBC driver class: cdata.jdbc.api.APIDriver
• JDBC Connection URL: Set this to the JDBC URL for Halo Service Desk. Your URL will look similar to the following:
  
  

  jdbc:api:Profile=C:\profiles\HaloServiceDesk.apip;AuthScheme=APIKey;ProfileSettings='APIKey=your_api_key;Domain=yourcompany.haloservicedesk.com';

  Start by setting the Profile connection property to the location of the HaloServiceDesk Profile on disk (e.g. C:\profiles\HaloServiceDesk.apip). Next, set the ProfileSettings connection property to the connection string for HaloServiceDesk (see below).

  HaloServiceDesk API Profile Settings

  HaloServiceDesk uses API key authentication. You can find or create API keys in HaloServiceDesk under Administration > Integrations > Halo API.

  Set the following connection properties to connect:

  • AuthScheme: Set this to APIKey.
  • APIKey: Set this to the API key from your HaloServiceDesk account.
  • Domain: Set this to the hostname of your HaloServiceDesk instance (e.g. yourcompany.haloservicedesk.com).

  Built-In Connection String Designer

  For assistance in constructing the JDBC URL, use the connection string designer built into the Halo Service Desk JDBC Driver. Either double-click the .jar file or execute the .jar file from the command-line.

  
      java -jar cdata.jdbc.api.jar
      

  Fill in the connection properties and copy the connection string to the clipboard.

  
• Username: Set this to a placeholder value (since Halo Service Desk does not require a username)
• Password: Set this to a placeholder value (since Halo Service Desk does not require a password)

Create a Mapping for Halo Service Desk Data

With the connection to Halo Service Desk configured, we can now access Halo Service Desk data in any Informatica process. The steps below walk through creating a mapping for Halo Service Desk to another data target.

1. Navigate to the Data Integration page
2. Click New.. and select Mapping from the Mappings tab
3. Click the Source Object and in the Source tab, select the Connection and set the Source Type
4. Click "Select" to choose the table to map
5. In the Fields tab, select the fields from the Halo Service Desk table to map
6. Click the Target object and configure the Target source, table and fields. In the Field Mapping tab, map the source fields to the target fields.

With the mapping configured, you are ready to start integrating live Halo Service Desk data with any of the supported connections in Informatica Cloud. Download a free, 30-day trial of the CData API Driver for JDBC and start working with your live Halo Service Desk data in Informatica Cloud today.