Use ChatGPT to Talk to Your Jira Service Management Data via CData Connect AI

ChatGPT is an AI chatbot developed by OpenAI, launched in November 2022. Based on large language models (LLMs), it enables users to refine and steer conversations through natural language processing. ChatGPT's developer mode, available to Plus and Pro subscribers, provides full Model Context Protocol (MCP) support for connecting to external data sources and tools.

CData Connect AI offers a dedicated cloud-to-cloud interface for connecting to Jira Service Management data. The CData Connect AI Remote MCP Server enables secure communication between ChatGPT and Jira Service Management. This allows you to ask questions and take actions on your Jira Service Management data using ChatGPT, all without the need for data replication to a natively supported database. With its inherent optimized data processing capabilities, CData Connect AI efficiently channels all supported SQL operations, including filters and JOINs, directly to Jira Service Management. This leverages server-side processing to swiftly deliver the requested Jira Service Management data.

Step 1: Configure Jira Service Management Connectivity for ChatGPT

Connectivity to Jira Service Management from ChatGPT is made possible through CData Connect AI Remote MCP. To interact with Jira Service Management data from ChatGPT, we start by creating and configuring a Jira Service Management connection in CData Connect AI.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select "Jira Service Management" from the Add Connection panel

3. Enter the necessary authentication properties to connect to Jira Service Management.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   
4. Click Save & Test

With the connection configured, we are ready to connect to Jira Service Management data from ChatGPT.

Step 2: Connect ChatGPT to CData Connect AI

Follow these steps to add a CData Connect AI connector in ChatGPT:

1. Sign in to ChatGPT with a Plus or Pro subscription.
2. Navigate to Settings > Connectors.
3. Under the "Advanced settings" section, toggle on Developer mode.
4. Once developer mode is enabled, return to the Connectors page and click Create.
5. Enter a name for the connector (such as Connect AI MCP).
6. In the Remote MCP server URL field, enter:

   https://mcp.cloud.cdata.com/mcp

7. Set Authentication to "OAuth."
8. Check I trust this application and click Create
9. You will be redirected to CData Connect AI's OAuth authorization page. Sign in with your Connect AI credentials.
10. Review the permissions requested and click Authorize to grant ChatGPT access to your Connect AI resources.
11. After successful authorization, you will be redirected back to ChatGPT.
12. The Connect AI MCP Server will now appear in your available connectors list where you can manage the connector and enable/disable actions (tools).

Step 3: Explore Live Jira Service Management Data with ChatGPT

1. Start a new conversation in ChatGPT.
2. In the tool picker, enable "Developer Mode."
3. Enable your Connect AI MCP Sever.
4. You can now start exploring your data with natural language prompts. ChatGPT will use the Connect AI MCP server to query your live Jira Service Management data. Example prompts:
   • "Show me all customers from the last 30 days"
   • "What are my top performing products?"
   • "Analyze sales trends for this quarter"
   • "List all active projects and their current status"
   Refer to CData's prompt library for more prompt ideas.
5. ChatGPT will translate your natural language queries into SQL and execute them against your Jira Service Management data through the Connect AI MCP server.

IMPORTANT: ChatGPT's developer mode provides full read/write MCP access. Be cautious when allowing write operations to your Jira Service Management data. Always review and confirm any data modifications before allowing them to proceed.

NOTE: Developer mode is in beta and only available to ChatGPT Plus and Pro subscribers. Refer to OpenAI's documentation for the latest setup information.

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