How to Connect Flowise AI Agents to Live Jira Service Management Data via CData Connect AI

Integrate Flowise AI with the CData Connect AI MCP Server to enable agents to securely query and act on live data without replication.

Flowise AI is an open-source, no-code tool for building AI workflows and custom agents visually. Its drag-and-drop interface allows you to integrate large language models (LLMs) with APIs, databases, and external systems effortlessly.

CData Connect AI enables real-time connectivity to over 350+ enterprise data sources. Through its Model Context Protocol (MCP) server, CData Connect AI bridges Flowise agents with live Jira Service Management securely and efficiently, no data replication required. By combining Flowise AI's intuitive agent builder with CData's MCP integration, users can create agents capable of fetching, analyzing, and acting upon live Jira Service Management data directly within Flowise AI workflows.

This guide shows you how to connect Flowise AI to CData Connect AI MCP, set up credentials, and enable your agents to query live Jira Service Management data in real time.

Step 1: Configure Jira Service Management Connectivity for Flowise

Connectivity to Jira Service Management from Flowise AI is made possible through CData Connect AI's Remote MCP Server. To interact with Jira Service Management data from Flowise AI, we start by creating and configuring a Jira Service Management connection in CData Connect AI.

  1. Log into Connect AI, click Sources, and then click Add Connection
  2. Select Jira Service Management from the Add Connection panel
  3. Enter the necessary authentication properties to connect to Jira Service Management.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Save & Test
  5. Navigate to the Permissions tab and update user-based permissions

Once the connection is established, Jira Service Management data is now accessible in CData Connect AI and ready to be used with MCP enabled tools.

Add a Personal Access Token

A Personal Access Token (PAT) is used to authenticate the connection to Connect AI from Flowise AI. It is best practice to create a separate PAT for each integration to maintain granular access control.

  1. Click the gear icon () at the top right of the Connect AI app to open Settings
  2. On the Settings page, go to the Access Tokens section and click Create PAT
  3. Give the PAT a descriptive name and click Create
  4. Copy the token when displayed and store it securely. It will not be shown again

With the Jira Service Management connection configured and a PAT generated, Flowise AI can now connect to Jira Service Management data through the CData MCP Server.

Step 2: Configure Connect AI credentials in Flowise AI

Log in to Flowise AI workspace to set up the integration.

Add OpenAI credentials

  1. Navigate to Credentials and choose Add Credential
  2. Select OpenAI API from the dropdown
  3. Provide a name (e.g., OpenAI_Key) and paste the API key

Add the PAT variable

  1. Navigate to Variables and Add Variable
  2. Set Variable Name (e.g., PAT), choose Static as type, and set the Value to Base64-encoded username:PAT
  3. Click Add to save the variable

Step 3: Build the agent in Flowise AI

  1. Go to Agent Flows, select Add New
  2. Click the "+" icon to add a new node and choose Agent and drag the agent to the workflow
  3. Connect the Start node to the Agent node

Configure agent settings

Double-click on the Agent node and fill in the details:

  • Model: select ChatOpenAI or preferred model (e.g., gpt-4o-mini)
  • Connect Credential: Select OpenAI API key credential which was created earlier
  • Streaming: Enabled

Add the custom MCP tool

  1. Under Tools, click Add Tool and choose Custom MCP
  2. Fill in the JSON parameters as shown below:
 
{
  "url": "https://mcp.cloud.cdata.com/mcp",
  "headers": {
    "Authorization": "Basic {{$vars.PAT}}"
  }
}

Click the refresh icon to load available MCP actions. Once actions are listed, now Flowise agent is successfully connected to CData Connect AI MCP.

Step 4: Test and query live Jira Service Management data in Flowise

  1. Open the Chat tab in Flowise
  2. Type a query such as "Show top 10 records from Jira Service Management data table"
  3. Observe that responses are fetched in real time via the CData Connect AI MCP connection

With the workflow run completed, Flowise demonstrates successful retrieval of Salesforce data through the CData Connect AI MCP server, with the MCP Client node providing the ability to ask questions, retrieve records, and perform actions on the data.

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