Getting Started with the CData SSIS Components for Jira Service Management

This guide explains everything you need to get started with the CData SSIS Components for Jira Service Management. You'll learn how to install the components, activate your license, configure your first SSIS connection manager, and build a data flow task to move and transform Jira Service Management data in your SQL Server Integration Services workflows.

Installation & Licensing

System Requirements

• Windows: Windows 10/11 or Windows Server 2016+
• Visual Studio: Visual Studio 2015 or later
• SQL Server: SQL Server 2014, 2016, 2017, 2019, or 2022

Installing the SSIS Components

1. Download the SSIS Components installer for Jira Service Management from your CData account or the evaluation download page
2. Run the installer and follow the installation wizard
3. The installer automatically registers the Connection Manager, Source, and Destination components with Visual Studio
4. When prompted, activate your license using the product key sent to you by the CData Orders Team:
   XXXX-XXXX-XXXX-XXXX-XXXX
   • Note: To run a trial, choose the Trial Key option.

Enabling SSIS in Visual Studio 2022

If you are using Visual Studio 2022, the SQL Server Integration Services Projects extension must be installed.

1. In Visual Studio, select Extensions > Manage Extensions
2. Search for SQL Server Integration Services Projects 2022
3. Click Install
4. Close Visual Studio and run the downloaded Microsoft.DataTools.IntegrationServices.exe installer
5. Reopen Visual Studio. The Integration Services Project template will now appear when creating a new project

Activating Your License

During installation, you are prompted to activate the SSIS Component license. If you need to update or change activation:

License Activation

The installer automatically prompts you to add your license. During installation, you can choose to:

• Use your existing subscription license key, or
• Enter your trial license

To activate a full subscription license, contact the CData Orders Team and request your product key at [email protected].

Enter the license key in the installer when prompted. Once activated, the components will be licensed and ready to use inside Visual Studio without any additional steps.

Runtime Licensing

When deploying SSIS packages, a Runtime Key (RTK) can also be used:

• Set the RTK property in the Connection Manager before deployment

Common Licensing Questions

Can I use my license on multiple machines?
Yes, depending on your subscription tier. Contact [email protected] for details.

I lost my license key. How do I retrieve it?
Email [email protected] with your order number, and we'll resend your license key.

How do I transfer my license to another machine?

Yes. When transferring the license to a different machine, you will need to submit a License Transfer Request on our site linked below:

After the License Transfer Request is submitted and successfully processed, an activation will be added to your Product Key and you will be able to activate the full license on the other machine. Once this process is finished, the license on the previous machine will be invalid.

You may also view and upgrade licenses in the self-service portal at portal.cdata.com.

Connection Configuration

Once the components are installed and licensed, you can configure a connection to Jira Service Management using an SSIS Connection Manager. This Connection Manager stores all authentication and connection properties used by the Source and Destination components.

Creating a Connection Manager

1. In the bottom Connection Managers panel of your SSIS package, right-click and select New Connection
2. Select CData SSIS Components for Jira Service Management from the list
3. Click Add to open the Connection Manager UI
4. Enter the required authentication properties (OAuth, API token, client credentials, etc.) depending on your Jira Service Management

Configuring Connection Properties

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

5. Click Test Connection to confirm connectivity

Building an SSIS Data Flow

With a Connection Manager created, you can now pull data from Jira Service Management or push data into it using SSIS data flow tasks.

Creating a Data Flow Task

1. In the Control Flow tab, drag a Data Flow Task onto the design surface
2. Double-click the task to open the Data Flow workspace

Using the Source Component

1. In the SSIS Toolbox, drag the CData Jira Service Management Source component into the Data Flow
2. Double-click it to open the Source Editor
3. Select the CData Jira Service Management Connection Manager you created
4. Choose a table or view to extract records from
5. Click OK to save your configuration

Using the Destination Component

1. Drag a SQL Server Destination onto the canvas
2. Double-click it to open the Destination Editor
3. Select an existing table or click New to auto-generate a table based on the Source schema
4. Connect the Source output to the Destination input and map the columns as needed
5. At this point you have created a data flow task for replicating your Jira Service Management data to a SQL Server database

Testing Your Data Flow

1. Return to the Control Flow tab
2. Click Start Debugging
3. Monitor the progress indicators
4. Review row counts and ensure data is loading as expected

Common Connection Issues

Authentication Failed

Solution: Verify OAuth settings, client IDs, secrets, or token permissions for your Jira Service Management. Contact [email protected] for OAuth troubleshooting.

Cannot Reach Server

Solution: Check firewall, proxy, and VPN configurations. Contact [email protected] for specific port requirements.

Table Not Found

Solution: Confirm you selected the correct schema or database when querying Jira Service Management.

What's Next

Now that you have installed, licensed, and configured the SSIS Components, here are scenarios you can use to explore our SSIS tools:

Get Support

If you need assistance at any point:

• Technical Support: [email protected]
• Community Forum: CData Community Site
• Help Documentation: Installed locally and available online

FAQs

Installation & Licensing

• Do I need administrator rights to install the SSIS Components?
  Yes, administrator rights are required to install components for use across Visual Studio.
• Do I need an RTK to deploy to Azure Data Factory?
  Yes. Set the RTK property in the Connection Manager before publishing.

Connecting

• Can I use multiple Jira Service Management accounts?
  Create separate Connection Managers for each account.
• Can I connect through a proxy?
  Yes. Configure proxy settings in the Connection Manager properties.
• How do I test my connection?
  Click Test Connection in the Connection Manager UI.

Performance & Troubleshooting

• Why is my data flow slow?
  Add filters, limit rows, and ensure batching settings are configured in the Source component.
• How do I enable logging?
  Add the following to your connection manager:
  • Logfile: /path/to/logfile.log
  • Verbosity: 3

  Be prepared to securely upload the log file upon request when reaching out to [email protected] for troubleshooting analysis.

  For questions not covered in this FAQ, contact [email protected].