Build Voice Agents in ElevenLabs with access to Live NetSuite Data

Jerod Johnson
Jerod Johnson
Director, Technology Evangelism
Use the CData Connect AI Remote MCP Server to enable ElevenLabs agents to securely access live NetSuite data.

ElevenLabs is a leading AI audio platform that enables developers to build conversational voice agents capable of natural, human-like interactions. The ElevenLabs Conversational AI platform allows you to create voice-powered assistants that can reason through tasks, respond dynamically, and interact with external systems in real time.

By integrating ElevenLabs with CData Connect AI through the MCP (Model Context Protocol), your voice agents gain the ability to query, analyze, and act on live NetSuite data during conversations. This integration bridges ElevenLabs' conversational AI framework with the governed enterprise connectivity of CData Connect AI, ensuring all data access runs securely against authorized sources without manual data movement.

This article outlines the steps to configure NetSuite connectivity in Connect AI, generate the required authentication credentials, register the Connect AI MCP Server in ElevenLabs, and verify that your voice agent can successfully interact with live NetSuite data during conversations.

About NetSuite Data Integration

CData provides the easiest way to access and integrate live data from Oracle NetSuite. Customers use CData connectivity to:

  • Access all editions of NetSuite, including Standard, CRM, and OneWorld.
  • Connect with all versions of the SuiteTalk API (SOAP-based) and SuiteQL, which functions like SQL, enabling easier data querying and manipulation.
  • Access predefined and custom reports through support for Saved Searches.
  • Securely authenticate with Token-based and OAuth 2.0, ensuring compatibility and security for all use cases.
  • Use SQL stored procedures to perform functional actions like uploading or downloading files, attaching or detaching records or relationships, retrieving roles, getting extra table or column info, getting job results, and more.

Customers use CData solutions to access live NetSuite data from their preferred analytics tools, Power BI and Excel. They also use CData's solutions to integrate their NetSuite data into comprehensive databases and data warehouse using CData Sync directly or leveraging CData's compatibility with other applications like Azure Data Factory. CData also helps Oracle NetSuite customers easily write apps that can pull data from and push data to NetSuite, allowing organizations to integrate data from other sources with NetSuite.

For more information about our Oracle NetSuite solutions, read our blog: Drivers in Focus Part 2: Replicating and Consolidating ... NetSuite Accounting Data.


Getting Started


Step 1: Configure NetSuite connectivity for ElevenLabs

Connectivity to NetSuite from ElevenLabs is made possible through CData Connect AI's Remote MCP Server. To interact with NetSuite data from your voice agents, start by creating and configuring a NetSuite connection in CData Connect AI.

  1. Log into Connect AI, click Sources, and then click Add Connection
  2. Select NetSuite from the Add Connection panel
  3. Enter the necessary authentication properties to connect to NetSuite.

    The User and Password properties, under the Authentication section, must be set to valid NetSuite user credentials. In addition, the AccountId must be set to the ID of a company account that can be used by the specified User. The RoleId can be optionally specified to log in the user with limited permissions.

    See the "Getting Started" chapter of the help documentation for more information on connecting to NetSuite.

  4. Click Save & Test
  5. Navigate to the Permissions tab and update user-based permissions

Add a Personal Access Token

A Personal Access Token (PAT) is used to authenticate the connection to Connect AI from ElevenLabs. It is best practice to create a separate PAT for each integration to maintain granular access control.

  1. Click the gear icon () at the top right of the Connect AI app to open Settings
  2. On the Settings page, go to the Access Tokens section and click Create PAT
  3. Give the PAT a descriptive name (e.g., "ElevenLabs Voice Agent") and click Create
  4. Copy the token when displayed and store it securely. It will not be shown again

With the NetSuite connection configured and a PAT generated, ElevenLabs can now connect to NetSuite data through Connect AI.

Step 2: Add the Connect AI MCP Server in ElevenLabs

ElevenLabs supports connecting to external MCP servers that use SSE (Server-Sent Events) or HTTP streamable transport. The CData Connect AI Remote MCP Server is compatible with this integration.

  1. Log into the ElevenLabs platform and navigate to your agent dashboard
  2. Go to Integrations and click + Add Integration to access the MCP server integrations section
  3. Click on Custom MCP Server to add a new integration
  4. Enter the following configuration:
    • Name: CData Connect AI
    • Description: Access live enterprise data from 350+ sources
    • Server URL: https://mcp.cloud.cdata.com/sse
    • Secret Token: Leave empty (authentication is handled via headers)
    • HTTP Headers: Add a header with key Authorization and value Basic your_email:your_PAT
  5. Replace your_email:your_PAT with your Connect AI login email and the Personal Access Token you created earlier. For example: Basic [email protected]:ABC123...XYZ789
  6. Click Save to test the connection and retrieve available tools from Connect AI
  7. The CData Connect AI MCP server is now available to assign to your voice agents

Step 3: Configure your Voice Agent to use Connect AI

With the MCP server registered, you can now add it to your ElevenLabs voice agents to enable real-time data access during conversations.

  1. Create a new agent or edit an existing agent in the ElevenLabs dashboard
  2. In the agent configuration, navigate to the Tools section
  3. Add the CData Connect AI MCP server you configured in Step 2
  4. Configure the tool approval mode based on your requirements:
    • Always Ask: The agent will request permission before each data query (recommended for sensitive data)
    • Fine-Grained: Set approval requirements per tool/action
    • No Approval: The agent can query data autonomously
  5. Save your agent configuration

Step 4: Interact with live data through your Voice Agent

Your ElevenLabs voice agent can now access and query live NetSuite data through the CData Connect AI MCP Server during conversations.

  1. Start a conversation with your voice agent
  2. Ask your agent data-related questions such as:
    • "What connections are available?"
    • "Show me the schemas for NetSuite"
    • "Query recent records from NetSuite data"
    • "Summarize our latest Data"
  3. The agent will use the Connect AI MCP tools to retrieve live data and respond conversationally

Your ElevenLabs voice agent is now fully configured to access and query live NetSuite data through the CData Connect AI Remote MCP Server, enabling real-time, data-driven voice interactions for your users.

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