How to Access ServiceDesk Plus Data Using Entity Framework

Microsoft Entity Framework serves as an object-relational mapping framework for working with data represented as objects. Although Visual Studio offers the ADO.NET Entity Data Model wizard to automatically generate the Entity Model, this model-first approach may present challenges when your data source undergoes changes or when you require greater control over entity operations. In this article, we will delve into the code-first approach for accessing ServiceDesk Plus data through the CData ADO.NET Provider, providing you with more flexibility and control.

1. Open Visual Studio and create a new Windows Form Application. This article uses a C# project with .NET 4.5.
2. Run the command 'Install-Package EntityFramework' in the Package Manger Console in Visual Studio to install the latest release of Entity Framework.

3. Modify the App.config file in the project to add a reference to the ServiceDesk Plus Entity Framework 6 assembly and the connection string.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   
   <configuration>
      ... 
     <connectionStrings>
       <add name="APIContext" connectionString="Offline=False;Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;" providerName="System.Data.CData.API" />
     </connectionStrings>
     <entityFramework>
       <providers>
          ... 
         <provider invariantName="System.Data.CData.API" type="System.Data.CData.API.APIProviderServices, System.Data.CData.API.Entities.EF6" />
       </providers>
     <entityFramework>
   </configuration>
   </code> 
   

4. Add a reference to System.Data.CData.API.Entities.EF6.dll, located in the lib -> 4.0 subfolder in the installation directory.
5. Build the project at this point to ensure everything is working correctly. Once that's done, you can start coding using Entity Framework.
6. Add a new .cs file to the project and add a class to it. This will be your database context, and it will extend the DbContext class. In the example, this class is named APIContext. The following code example overrides the OnModelCreating method to make the following changes:
   • Remove PluralizingTableNameConvention from the ModelBuilder Conventions.
   • Remove requests to the MigrationHistory table.

   
   using System.Data.Entity;
   using System.Data.Entity.Infrastructure;
   using System.Data.Entity.ModelConfiguration.Conventions;
   
   class APIContext : DbContext {
     public APIContext() { }
   
     protected override void OnModelCreating(DbModelBuilder modelBuilder)
     {
       // To remove the requests to the Migration History table
       Database.SetInitializer<APIContext>(null);  
       // To remove the plural names    
       modelBuilder.Conventions.Remove<PluralizingTableNameConvention>();
     }  
   }
   

7. Create another .cs file and name it after the ServiceDesk Plus entity you are retrieving, for example, AnnouncementComments. In this file, define both the Entity and the Entity Configuration, which will resemble the example below:

   
   using System.Data.Entity.ModelConfiguration;
   using System.ComponentModel.DataAnnotations.Schema;
   
   [System.ComponentModel.DataAnnotations.Schema.Table("AnnouncementComments")]
   public class AnnouncementComments {
     [System.ComponentModel.DataAnnotations.Key] 
     public System.String  { get; set; }
     public System.String  { get; set; }
   }
       
   

8. Now that you have created an entity, add the entity to your context class:

   
   public DbSet<AnnouncementComments> AnnouncementComments { set; get; }
   

9. With the context and entity finished, you are now ready to query the data in a separate class. For example:

   APIContext context = new APIContext();
   context.Configuration.UseDatabaseNullSemantics = true;
   var query = from line in context.AnnouncementComments select line;