DataBind ServiceDesk Plus Data to the DevExpress Data Grid

The CData API Driver for ADO.NET incorporates conventional ADO.NET data access components compatible with third-party controls. You can adhere to the standard ADO.NET data binding procedures to establish two-way access to real-time data through UI controls. This article will demonstrate the utilization of CData components for data binding with DevExpress UI Controls (Windows Forms and Web controls), specifically binding to a chart that visualizes live data.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Windows Forms Controls

The code below shows how to populate a DevExpress chart with ServiceDesk Plus data. The APIDataAdapter binds to the Series property of the chart control. The Diagram property of the control defines the x- and y-axes as the column names.

using (APIConnection connection = new APIConnection(
"Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;")) {
  APIDataAdapter dataAdapter = new APIDataAdapter(
  "SELECT ,  FROM AnnouncementComments WHERE AnnouncementId = '12345'", connection);
  
  DataTable table = new DataTable();
  dataAdapter.Fill(table);
  DevExpress.XtraCharts.Series series = new DevExpress.XtraCharts.Series();
  chartControl1.Series.Add(series);
  series.DataSource = table;
  series.ValueDataMembers.AddRange(new string[] { "" });
  series.ArgumentScaleType = DevExpress.XtraCharts.ScaleType.Qualitative;
  series.ArgumentDataMember = "";
  series.ValueScaleType = DevExpress.XtraCharts.ScaleType.Numerical;
  chartControl1.Legend.Visibility = DevExpress.Utils.DefaultBoolean.False;
  ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true;                              
}

Web Controls

The code below shows how to populate a DevExpress Web control with ServiceDesk Plus data. The APIDataAdapter binds to the Series property of the chart; the Diagram property defines the x- and y-axes as the column names.

using DevExpress.XtraCharts;

using (APIConnection connection = new APIConnection(
"Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;"))
{
  APIDataAdapter APIDataAdapter1 = new APIDataAdapter("SELECT ,  FROM AnnouncementComments WHERE AnnouncementId = '12345'", connection);
  DataTable table = new DataTable();
  APIDataAdapter1.Fill(table);
  DevExpress.XtraCharts.Series series = new Series("Series1", ViewType.Bar);
  WebChartControl1.Series.Add(series);
  series.DataSource = table;
  series.ValueDataMembers.AddRange(new string[] { "" });
  series.ArgumentScaleType = ScaleType.Qualitative;
  series.ArgumentDataMember = "";
  series.ValueScaleType = ScaleType.Numerical;
  ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true;
}