Build MVC Applications with Connectivity to ServiceDesk Plus Data

In this article, we will guide you through the process of utilizing wizards within Visual Studio to seamlessly integrate the CData ADO.NET Provider for ServiceDesk Plus into a basic MVC (Model, View, Controller) project.

Create the Entity Framework Model

Follow the steps below to save connection properties and map tables to entities in the data model.

1. Create a new MVC project in Visual Studio. In this example, the project name is MvcAPIApp.

2. If you are using Entity Framework 6, you will need to take the preliminary step of registering the ServiceDesk Plus Entity Framework provider for your project. See the "LINQ and Entity Framework" chapter in the help documentation for a guide.

   Note that MVC 3 scaffolding and MVC 4 scaffolding do not support Entity Framework 6. You can use your scaffolding with Entity Framework 6 by upgrading to the latest version of MVC.
3. To add the .edmx file from the designer, right-click your Models folder and click Add New Item. Select ADO.NET Entity Data Model, name the model, and click Add. In this example, the name of the model is APIModel.
4. In the Entity Data Model wizard, select the option 'EF Designer from database'. The Entity Data Model wizard is displayed.
5. Click New Connection. Select CData ServiceDesk Plus Data Source in the dialog that is displayed.

6. Specify the required connection string properties.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   A typical connection string is below:

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

   

7. Name the connection and select whether to include sensitive information, such as connection credentials, in the connection string. For simplicity, this example saves sensitive information in Web.config. The connection settings are saved as APIEntities.

   
8. Select the views you need. In this example, AnnouncementComments is imported. Also, the option to pluralize object names is deselected in this example. Click Finish to create the .edmx file.
9. Build your project to complete this step.

Scaffold the Controller and Views

Once you've established the model and completed the project build, you can employ ASP.NET Scaffolding wizards to generate both the controller and the views.

1. In Solution Explorer, right-click the controllers folder and click Add -> Controller. Select MVC 5 Controller with views, using Entity Framework.
2. In the Add Controller dialog that is then displayed, select the following options:
   • Model class: Select a table you imported; for example, AnnouncementComments.
   • Data context class: Select your context class.
3. Leave the default values for the other fields.

You can now access the list of AnnouncementComments records at http://MySite/AnnouncementComments. With every state change the site picks up any data changes.