Import Real-Time ServiceDesk Plus Data via JDBC in ColdFusion to Build Applications

Adobe ColdFusion is a web and mobile application development platform. It uses its own scripting language, ColdFusion Markup Language (CFML), to create data-driven websites as well as generate remote services, such as REST.

When ColdFusion is paired with the CData API Driver for JDBC, you can link your ColdFusion web and mobile applications to operational ServiceDesk Plus data. This allows for your applications to be more robust and complete. This article details how to use the JDBC driver to create a table populated with ServiceDesk Plus data from within a ColdFusion markup file.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live ServiceDesk Plus data. When you issue complex SQL queries to ServiceDesk Plus, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceDesk Plus and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze ServiceDesk Plus data using native data types.

Configuring the Connection to ServiceDesk Plus

You will need a JDBC connection string to establish a connection between Coldfusion and ServiceDesk Plus.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Built-in Connection String Designer

For assistance in constructing the JDBC URL, use the connection string designer built into the ServiceDesk Plus JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

java -jar cdata.jdbc.api.jar

Adding a Data Source and Creating a Table

After configuring the connection, follow the steps below to add the CData JDBC Driver to ColdFusion's lib directory, add a new data source, test the connection, create a ColdFusion markup file, and, finally, make a real-time connection with ServiceDesk Plus data and display it in a table written in the ColdFusion Markup Language, or CFML:

1. Copy the JDBC Driver for ServiceDesk Plus and lic file from "C:\Program Files\CData[product_name]\lib" to "C:\ColdFusion2021\cfusion\wwwroot\WEB-INF\lib".

               cdata.jdbc.api.jar
               cdata.jdbc.api.lic
           

   Note: If you do not copy the .lic file with the jar, you will see a licensing error that indicates you do not have a valid license installed. This is true for both the trial and full versions.

2. From the ColdFusion administrator interface, choose Data & Services.
3. Here, we can "Add New Data Source". The data source name can be any name, provided it conforms to the ColdFusion variable naming conventions. For our JDBC driver, choose "other", then click the "Add" button.
4. Next, populate the driver properties.
   • JDBC URL will need to be in the format: jdbc:api:|connectionString|.
   • A typical connection string looks like this:

     jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

   • The Driver Class is: cdata.jdbc.api.APIDriver
   • The Driver Name is arbitrary and simply used to recognize the data source in the ColdFusion administration console.
   
5. Now, test the connection by clicking the check mark to the left of the CDataServiceDesk PlusJDBC data source you just created. When the data source reports an "OK" status, it is ready for use.
6. Next, create a new ColdFusion Markup file (.cfm) and place it in the wwwroot directory ("C:\ColdFusion2021\cfusion\wwwroot") for ColdFusion.

   The following code queries the data source:

               
           <cfquery name="ServiceDesk PlusQuery" dataSource="CDataServiceDesk PlusJDBC"> 
             SELECT * FROM AnnouncementComments 
           </cfquery> 
       

   And a CFTable can be used to quickly output the table in HTML:

               
             <cftable  
             query = "ServiceDesk PlusQuery" 
             border = "1" 
             colHeaders 
             colSpacing = "2" 
             headerLines = "2" 
             HTMLTable 
             maxRows = "500" 
             startRow = "1"> 
   
             <cfcol header="<b></b>" align="Left" width=2 text=""/> 
   
             <cfcol header="<b></b>" align="Left" width=15 text=""/> 
   
             ...
   
           </cftable> 
       

   Full code, including the HTML portion is available below:

               
           <html> 
           <head><title>CData Software | ServiceDesk Plus AnnouncementComments Table Demo </title></head> 
           <body> 
           <cfoutput>#ucase("ServiceDesk Plus AnnouncementComments Table Demo")#</cfoutput> 
           <cfquery name="ServiceDesk PlusQuery" dataSource="CDataServiceDesk PlusJDBC"> 
   
             SELECT * FROM AnnouncementComments 
   
           </cfquery> 
           <cftable  
             query = "ServiceDesk PlusQuery" 
             border = "1" 
             colHeaders 
             colSpacing = "2" 
             headerLines = "2" 
             HTMLTable 
             maxRows = "500" 
             startRow = "1"> 
             <cfcol header="<b></b>" align="Left" width=2 text=""/> 
   
             <cfcol header="<b></b>" align="Left" width=15 text=""/> 
   
             ...
   
           </cftable> 
           </body> 
   
           </html>  
       

7. Finally, run the code locally in a browser at the default port of 8500. It produces a table populated with ServiceDesk Plus data!

As a note, the CData JDBC Drivers also support parameterized queries using the cfqueryparam element. For example:

SELECT * FROM Account WHERE name =  

Get Started Today

Download a free, 30-day trial of the CData JDBC Driver for ServiceDesk Plus and start building ServiceDesk Plus-connected applications with Adobe ColdFusion. Reach out to our Support Team if you have any questions.