Load ServiceDesk Plus Data to a Database Using Embulk

Embulk is an open source bulk data loader. When paired with the CData API Driver for JDBC, Embulk easily loads data from ServiceDesk Plus to any supported destination. In this article, we explain how to use the CData API Driver for JDBC in Embulk to load ServiceDesk Plus data to a MySQL dtabase.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live ServiceDesk Plus data. When you issue complex SQL queries to ServiceDesk Plus, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceDesk Plus and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations).

Configure a JDBC Connection to ServiceDesk Plus Data

Before creating a bulk load job in Embulk, note the installation location for the JAR file for the JDBC Driver (typically C:\Program Files\CData\CData API Driver for JDBC\lib).

Embulk supports JDBC connectivity, so you can easily connect to ServiceDesk Plus and execute SQL queries. Before creating a bulk load job, create a JDBC URL for authenticating with ServiceDesk Plus.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Built-in Connection String Designer

For assistance in constructing the JDBC URL, use the connection string designer built into the ServiceDesk Plus JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

java -jar cdata.jdbc.api.jar

Fill in the connection properties and copy the connection string to the clipboard.

Below is a typical JDBC connection string for ServiceDesk Plus:

jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Load ServiceDesk Plus Data in Embulk

After installing the CData JDBC Driver and creating a JDBC connection string, install the required Embulk plugins.

Install Embulk Input & Output Plugins

1. Install the JDBC Input Plugin in Embulk.
   https://github.com/embulk/embulk-input-jdbc/tree/master/embulk-input-jdbc

embulk gem install embulk-input-jdbc

2. In this article, we use MySQL as the destination database. You can also choose SQL Server, PostgreSQL, or Google BigQuery as the destination using the output Plugins.
   https://github.com/embulk/embulk-output-jdbc/tree/master/embulk-output-mysql

   embulk gem install embulk-output-mysql
   

With the input and output plugins installed, we are ready to load ServiceDesk Plus data into MySQL using Embulk.

Create a Job to Load ServiceDesk Plus Data

Start by creating a config file in Embulk, using a name like api-mysql.yml.

1. For the input plugin options, use the CData API Driver for JDBC, including the path to the driver JAR file, the driver class (e.g. cdata.jdbc.api.APIDriver), and the JDBC URL from above
2. For the output plugin options, use the values and credentials for the MySQL database

Sample Config File (api-mysql.yml)

in:
	type: jdbc
	driver_path: C:\Program Files\CData[product_name] 20xx\lib\cdata.jdbc.api.jar
	driver_class: cdata.jdbc.api.APIDriver
	url: jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
	table: "AnnouncementComments"
out: 
	type: mysql
	host: localhost
	database: DatabaseName
	user: UserId
	password: UserPassword
	table: "AnnouncementComments"
	mode: insert

After creating the file, run the Embulk job.

embulk run api-mysql.yml

After running the the Embulk job, find the Salesforce data in the MySQL table.

Load Filtered ServiceDesk Plus Data

In addition to loading data directly from a table, you can use a custom SQL query to have more granular control of the data loaded. You can also perform increment loads by setting a last updated column in a SQL WHERE clause in the query field.

in:
	type: jdbc
	driver_path: C:\Program Files\CData[product_name] 20xx\lib\cdata.jdbc.api.jar
	driver_class: cdata.jdbc.api.APIDriver
	url: jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
	query: "SELECT ,  FROM AnnouncementComments WHERE [RecordId] = 1"
out: 
	type: mysql
	host: localhost
	database: DatabaseName
	user: UserId
	password: UserPassword
	table: "AnnouncementComments"
	mode: insert

More Information & Free Trial

By using CData API Driver for JDBC as a connector, Embulk can integrate ServiceDesk Plus data into your data load jobs. And with drivers for more than 200+ other enterprise sources, you can integrate any enterprise SaaS, big data, or NoSQL source as well. Download a 30-day free trial and get started today.