Use JayDeBeApi to access ServiceDesk Plus Data in Python

Access ServiceDesk Plus data with Python scripts and standard SQL on any machine where Python and Java can be installed. You can use the CData API Driver for JDBC and the JayDeBeApi module to work with remote ServiceDesk Plus data in Python. By using the CData Driver, you are leveraging a driver written for industry-proven standards to access your data in the popular Python language. This article shows how to use the driver to execute SQL queries to ServiceDesk Plus and visualize ServiceDesk Plus data with standard Python.

Use the JayDeBeApi module

JayDeBeApi is a Python library that serves as a JDBC (Java Database Connectivity) bridge, allowing Python programs to interact with Java databases, including CData JDBC Drivers. Use the pip install command to install the module:

pip install JayDeBeApi

Create the JDBC URL

Once you have JayDeBeApi installed, you are ready to work with ServiceDesk Plus data in Python using SQL.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Built-in Connection String Designer

For assistance in constructing the JDBC URL, use the connection string designer built into the ServiceDesk Plus JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

java -jar cdata.jdbc.api.jar

Fill in the connection properties and copy the connection string to the clipboard.

Below is a sample variable assignment, including a typical JDBC connection string:

jdbc_url = "jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;"

Access ServiceDesk Plus data in Python

With the JDBC URL configured, you only need the absolute path to the JDBC driver JAR file, which is in the "lib" folder in the installation directory ("C:\Program Files\CData[product_name] 20XX\lib\cdata.jdbc.api.jar" on Windows).

NOTE: If you haven't already, set the JAVA_HOME environment variable to the Java installation directory.

Use code similar to the follow to read and print data from ServiceDesk Plus:

import jaydebeapi

#The JDBC connection string
jdbc_url = "jdbc:api:Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;"

username = "****"
password = "****"

#The absolute Path to the JDBC driver JAR file, typically:
jdbc_driver_jar = "C:\Program Files\CData[product_name] 20XX\lib\cdata.jdbc.api.jar"

conn = jaydebeapi.connect(
   "cdata.jdbc.api.APIDriver",
   jdbc_url,
   [username, password],
   jdbc_driver_jar,
)

cursor = conn.cursor()
cursor.execute("SELECT * FROM AnnouncementComments;")


results = cursor.fetchall()
for row in results:
    print(row)

cursor.close()
conn.close()

Free trial & more information

Download a free, 30-day trial of the CData API Driver for JDBC and start working with your live ServiceDesk Plus data in Python. Reach out to our Support Team if you have any questions.