Replicate Multiple ServiceDesk Plus Accounts via the CData Sync CLI

CData Sync for ServiceDesk Plus is a stand-alone application that provides solutions for a variety of replication scenarios such as replicating sandbox and production instances into your database. Both Sync for Windows and Sync for Java include a command-line interface (CLI) that makes it easy to manage multiple ServiceDesk Plus connections. In this article we show how to use the CLI to replicate multiple ServiceDesk Plus accounts.

Configure ServiceDesk Plus Connections

You can save connection and email notification settings in an XML configuration file. To replicate multiple ServiceDesk Plus accounts, use multiple configuration files. Below is an example configuration to replicate ServiceDesk Plus to SQLite:

Windows

<?xml version="1.0" encoding="UTF-8" ?>
<CDataSync>
  <DatabaseType>SQLite</DatabaseType>
  <DatabaseProvider>System.Data.SQLite</DatabaseProvider>
  <ConnectionString>Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;</ConnectionString>
  <ReplicateAll>False</ReplicateAll>
  <NotificationUserName></NotificationUserName>
  <DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString>
  <TaskSchedulerStartTime>09:51</TaskSchedulerStartTime>
  <TaskSchedulerInterval>Never</TaskSchedulerInterval>
</CDataSync>

Java

<?xml version="1.0" encoding="UTF-8" ?>
<CDataSync>
<DatabaseType>SQLite</DatabaseType>
  <DatabaseProvider>org.sqlite.JDBC</DatabaseProvider>
  <ConnectionString>Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;</ConnectionString>
  <ReplicateAll>False</ReplicateAll>
  <NotificationUserName></NotificationUserName>
  <DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString>
</CDataSync>

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Configure Queries for Each ServiceDesk Plus Instance

Sync enables you to control replication with standard SQL. The REPLICATE statement is a high-level command that caches and maintains a table in your database. You can define any SELECT query supported by the ServiceDesk Plus API. The statement below caches and incrementally updates a table of ServiceDesk Plus data:

REPLICATE AnnouncementComments;

You can specify a file containing the replication queries you want to use to update a particular database. Separate replication statements with semicolons. The following options are useful if you are replicating multiple ServiceDesk Plus accounts into the same database:

You can use a different table prefix in the REPLICATE SELECT statement:

REPLICATE PROD_AnnouncementComments SELECT * FROM AnnouncementComments 

Alternatively, you can use a different schema:

REPLICATE PROD.AnnouncementComments SELECT * FROM AnnouncementComments

Run Sync

After you have configured the connection strings and replication queries, you can run Sync with the following command-line options:

Windows

APISync.exe -g MyProductionAPIConfig.xml -f MyProductionAPISync.sql

Java

java -Xbootclasspath/p:c:\sqlitejdbc.jar -jar APISync.jar -g MyProductionAPIConfig.xml -f MyProductionAPISync.sql