Use ChatGPT to Talk to Your ServiceNow Data via CData Connect AI

Jerod Johnson
Director, Technology Evangelism

Leverage the CData Connect AI Remote MCP Server to enable ChatGPT to securely answer questions and take actions on your ServiceNow data for you.

ChatGPT is an AI chatbot developed by OpenAI, launched in November 2022. Based on large language models (LLMs), it enables users to refine and steer conversations through natural language processing. ChatGPT's developer mode, available to Plus and Pro subscribers, provides full Model Context Protocol (MCP) support for connecting to external data sources and tools.

CData Connect AI offers a dedicated cloud-to-cloud interface for connecting to ServiceNow data. The CData Connect AI Remote MCP Server enables secure communication between ChatGPT and ServiceNow. This allows you to ask questions and take actions on your ServiceNow data using ChatGPT, all without the need for data replication to a natively supported database. With its inherent optimized data processing capabilities, CData Connect AI efficiently channels all supported SQL operations, including filters and JOINs, directly to ServiceNow. This leverages server-side processing to swiftly deliver the requested ServiceNow data.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.

Getting Started

Step 1: Configure ServiceNow Connectivity for ChatGPT

Connectivity to ServiceNow from ChatGPT is made possible through CData Connect AI Remote MCP. To interact with ServiceNow data from ChatGPT, we start by creating and configuring a ServiceNow connection in CData Connect AI.

Log into Connect AI, click Sources, and then click Add Connection

Select "ServiceNow" from the Add Connection panel

Enter the necessary authentication properties to connect to ServiceNow.
ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, specify the Instance, Username, and Password connection properties.

See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.
Click Save & Test

With the connection configured, we are ready to connect to ServiceNow data from ChatGPT.

Step 2: Connect ChatGPT to CData Connect AI

Follow these steps to add a CData Connect AI connector in ChatGPT:

Sign in to ChatGPT with a Plus or Pro subscription.
Navigate to Settings > Connectors.
Under the "Advanced settings" section, toggle on Developer mode.
Once developer mode is enabled, return to the Connectors page and click Create.
Enter a name for the connector (such as Connect AI MCP).
In the Remote MCP server URL field, enter:
```
https://mcp.cloud.cdata.com/mcp
```
Set Authentication to "OAuth."
Check I trust this application and click Create
You will be redirected to CData Connect AI's OAuth authorization page. Sign in with your Connect AI credentials.
Review the permissions requested and click Authorize to grant ChatGPT access to your Connect AI resources.
After successful authorization, you will be redirected back to ChatGPT.
The Connect AI MCP Server will now appear in your available connectors list where you can manage the connector and enable/disable actions (tools).

Step 3: Explore Live ServiceNow Data with ChatGPT

Start a new conversation in ChatGPT.
In the tool picker, enable "Developer Mode."
Enable your Connect AI MCP Sever.
You can now start exploring your data with natural language prompts. ChatGPT will use the Connect AI MCP server to query your live ServiceNow data. Example prompts:
- "Show me all customers from the last 30 days"
- "What are my top performing products?"
- "Analyze sales trends for this quarter"
- "List all active projects and their current status"
Refer to CData's prompt library for more prompt ideas.
ChatGPT will translate your natural language queries into SQL and execute them against your ServiceNow data through the Connect AI MCP server.

IMPORTANT: ChatGPT's developer mode provides full read/write MCP access. Be cautious when allowing write operations to your ServiceNow data. Always review and confirm any data modifications before allowing them to proceed.

NOTE: Developer mode is in beta and only available to ChatGPT Plus and Pro subscribers. Refer to OpenAI's documentation for the latest setup information.

Get CData Connect AI

To get live data access to 300+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, try CData Connect AI today!

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