Build Talkdesk-Connected Web Apps with Axios and CData Connect AI

Axios is a JavaScript library that allows developers to make HTTP requests to servers from a web browser or Node.js. When paired with CData Connect AI, you get access to live Talkdesk data for your web apps. This article shows how to connect to Talkdesk and build web apps in Axios with access to live Talkdesk data.

Connect to Talkdesk from Axios

To work with Talkdesk in Axios, we need to connect to Talkdesk from Connect AI, provide user access to the connection, and create a Workspace for the Talkdesk data.

Connect to Talkdesk from Connect AI

CData Connect AI uses a straightforward, point-and-click interface to connect to data sources.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select "Talkdesk" from the Add Connection panel

3. Enter the necessary authentication properties to connect to Talkdesk.

   Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

   Set the following connection properties:

   • AccountName: The name of your Talkdesk account.
   • Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
   • OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
   • OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

   Creating a Custom OAuth Application

   1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
   2. Click Create OAuth Client and give the client a descriptive name.
   3. Set Grant Type to Client Credentials.
   4. Click Add scopes and select the scopes for the data you want to access.
   5. Click Create and copy the Client Id and Client Secret.

   When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Talkdesk Connection page and update the User-based permissions.

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

Configure Talkdesk Endpoints for Axios

After connecting to Talkdesk, create a workspace for your desired table(s).

1. Navigate to the Workspaces page and click Add to create a new Workspace (or select an existing workspace).
2. Click Add to add new assets to the Workspace.
3. Select the Talkdesk connection (e.g. Talkdesk1) and click Next.
4. Select the table(s) you wish to work with and click Confirm.
5. Make note of the OData Service URL for your workspace, e.g. https://cloud.cdata.com/api/odata/{workspace_name}

With the connection, PAT, and Workspace configured, you are ready to connect to Talkdesk data from Axios.

Connect to Talkdesk Data in Axios Workflows

To establish a connection from Axios to CData Connect AI using the OData protocol, follow these steps.

1. Create a project directory for your web app. For example: ~/connect_cloud/
2. Open a terminal, navigate the the project directory and initialize a node project using the command:

   npm init -y

3. Install the Axios dependency in the project using the following command:

   npm install axios

4. In your project directory, create a file called server.js that contains the following code. Provide your CData Connect AI username (e.g. [email protected]) and PAT (the PAT you created in the prerequisites). You must also provide a query for your data, such as SELECT * FROM Talkdesk1.SCHEMA.Users.

   server.js code

   
         const axios = require('axios')
   
         const user = '[email protected]'
         const pat = '***********************************';
   
         //Your API endpoint
         const url = 'https://cloud.cdata.com/api/odata/{workspace_name}';
   
         //Your data to be sent in the POST request
         const data = {
         "query":"SELECT * FROM {workspace_name}.SCHEMA.Users"
         };
   
         axios.post(url, data, {
         auth: {
         username: user,
         password: pat
         }
         })
         .then(response => {
         const rows = response.data.results[0].rows;
         const schema = response.data.results[0].schema;
   
         //Create an array of column names
         const columnNames = schema.map(col => col.columnName);
   
         //Loop through each row and log the column name with its value
         rows.forEach(row => {
         const rowObject = {};
         row.forEach((value, index) => {
         const columnName = columnNames[index];
         rowObject[columnName] = value;
         });
         console.log(rowObject);
         })
         })
         .catch(error => {
         console.error('Error:', error);
         });
       

5. In the terminal, execute the following command to run the server:

   node server.js

   The query results will appear:

   
       { ID: 1, VALUE: -2 }
       { ID: 2, VALUE: 1 }
       { ID: 11, VALUE: null }
       { ID: 3, VALUE: 2 }
       { ID: 4, VALUE: 5 }
       ...

Simplified Access to Talkdesk Data from Cloud Applications

At this point, you have a direct connection to live Talkdesk data from Axios. For more information on gaining simplified access to data from more than 100 SaaS, Big Data, and NoSQL sources in cloud applications like Axios, refer to our Connect AI page.