Connect to Talkdesk Data in the Denodo Platform

Denodo Platform is a data virtualization product providing a single point of contact for enterprise database data. When paired with the CData JDBC Driver for Talkdesk, Denodo users can work with live Talkdesk data alongside other enterprise data sources. This article explains how to create a virtual data source for Talkdesk in the Denodo Virtual DataPort Administrator.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Talkdesk data. When you issue complex SQL queries to Talkdesk, the driver pushes supported SQL operations, like filters and aggregations, directly to Talkdesk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze Talkdesk data using native data types.

Create the Talkdesk Virtual Port

To connect to live Talkdesk data from Denodo, you need to copy the JDBC Driver JAR file to the external library directory for Denodo and create a new JDBC Data Source from the Virtual DataPort Administrator tool.

1. Download the CData JDBC Driver for Talkdesk installer, unzip the package, and run the JAR file to install the driver.
2. Copy the JAR File (and license file if it exists) from the installation location (typically C:\Program Files\CData\CData JDBC Driver for Talkdesk\lib\) to the Denodo external library directory (C:\Denodo\Denodo Platform\lib-external\jdbc-drivers\cdata-talkdesk-19).
3. Open the Denodo Virtual DataPort Administrator tool and navigate to the Server Explorer tab.
4. Right-click "admin" and select New -> Data source -> JDBC.
5. Configure the JDBC Connection:
   • Name: your choice, e.g.: talkdesk
   • Database adapter: Generic
   • Driver class path: C:\Denodo\Denodo Platform\lib-external\jdbc-drivers\cdata-talkdesk-19
   • Driver class: cdata.jdbc.talkdesk.TalkdeskDriver

   • Database URI: Set this to a JDBC URL using the necessary connection properties. For example,

     jdbc:talkdesk:AccountName=myAccount;Region=US;OAuthClientId=myClientId;OAuthClientSecret=myClientSecret;

     

     Information on creating the Database URI follows:

     Built-In Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Talkdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     
     	java -jar cdata.jdbc.talkdesk.jar
     	

     Fill in the connection properties and copy the connection string to the clipboard.

     Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

     Set the following connection properties:

     • AccountName: The name of your Talkdesk account.
     • Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
     • OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
     • OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

     Creating a Custom OAuth Application

     1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
     2. Click Create OAuth Client and give the client a descriptive name.
     3. Set Grant Type to Client Credentials.
     4. Click Add scopes and select the scopes for the data you want to access.
     5. Click Create and copy the Client Id and Client Secret.

     When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

     
6. Click the "Test connection" button to confirm the configuration and click Save.

View Talkdesk Data in the VirtualPort Administrator Tool

After creating the data source, you can create a base view of Talkdesk data for use in the Denodo Platform.

1. Click the "Create base view" button in the newly created VirtualPort (admin.Talkdesk).
2. Expand the object tree and select the objects (tables) you wish to import.
3. Click the "Create selected" button to create views of the Talkdesk data.
   Optional: Click "Create associations from foreign keys" to define relationships between the objects.
4. With the view(s) created, navigate to a table (cdata_talkdesk_users) in the Server Explorer and double-click the selected table.
5. In the new tab, click "Execution panel" to open a query panel.
6. Customize the query in the "Execute" tab or use the default:

   SELECT * FROM cdata_talkdesk_users CONTEXT ('i18n'='us_est', 'cache_wait_for_load'='true')
   

   
7. Click Execute to view the data.

With the base view created, you can now work with live Talkdesk data like you would any other data source in Denodo Platform, for example, querying Talkdesk in the Denodo Data Catalog.

Download a free, 30-day trial of the CData JDBC Driver for Talkdesk and start working with your live Talkdesk data in Denodo Platform. Reach out to our Support Team if you have any questions.