Connect to Talkdesk Data from a Connection Pool in JBoss

CData JDBC drivers can be configured in JBoss by following the standard procedure for connection pooling. This article details how to access Talkdesk data from a connection pool in JBoss applications. This article details how to use the JBoss Management Interface to configure the CData JDBC Driver for Talkdesk. You will then access Talkdesk data from a connection pool.

Create a JDBC Data Source for Talkdesk from the Management Console

Follow the steps below to add the driver JAR and define required connection properties.

1. In the Runtime menu, select the Domain or Server menu, depending on whether you are deploying to a managed domain or to a stand-alone server, and click "Manage deployments" to open the Deployments page.
2. Click Add. In the resulting wizard, add the JAR file and license for the driver, located in the lib subfolder of the installation directory. Finish the wizard with the defaults, select the driver, and click Enable.
3. In the Configuration menu, click Subsystems -> Connector -> Datasources. This opens the JDBC Datasources page.
4. Click Add and, in the resulting wizard, enter a name for the driver and the JNDI name. For example:

   java:jboss/root/jdbc/Talkdesk

5. Select the driver that you added above.

6. Enter the JDBC URL and the username and password. The syntax of the JDBC URL is jdbc:talkdesk: followed by a semicolon-separated list of connection properties.

   Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

   Set the following connection properties:

   • AccountName: The name of your Talkdesk account.
   • Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
   • OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
   • OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

   Creating a Custom OAuth Application

   1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
   2. Click Create OAuth Client and give the client a descriptive name.
   3. Set Grant Type to Client Credentials.
   4. Click Add scopes and select the scopes for the data you want to access.
   5. Click Create and copy the Client Id and Client Secret.

   When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

   Built-in Connection String Designer

   For assistance in constructing the JDBC URL, use the connection string designer built into the Talkdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

   
   java -jar cdata.jdbc.talkdesk.jar
   

   Fill in the connection properties and copy the connection string to the clipboard.

   

   A typical connection string is below:

   
   jdbc:talkdesk:AccountName=myAccount;Region=US;OAuthClientId=myClientId;OAuthClientSecret=myClientSecret;
   

7. Test the connection and finish the wizard. Select the Talkdesk data source and click Enable.

More JBoss Integration

The steps above show how to configure the driver in a simple connection pooling scenario. For more information, refer to the Data Source Management chapter in the JBoss EAP documentation.