Access Talkdesk Data in Mule Applications Using the CData JDBC Driver

The CData JDBC Driver for Talkdesk connects Talkdesk data to Mule applications enabling read functionality with familiar SQL queries. The JDBC Driver allows users to easily create Mule applications to backup, transform, report, and analyze Talkdesk data.

This article demonstrates how to use the CData JDBC Driver for Talkdesk inside of a Mule project to create a Web interface for Talkdesk data. The application created allows you to request Talkdesk data using an HTTP request and have the results returned as JSON. The exact same procedure outlined below can be used with any CData JDBC Driver to create a Web interface for the hundreds of available data sources.

1. Create a new Mule Project in Anypoint Studio.
2. Add an HTTP Connector to the Message Flow.
3. Configure the address for the HTTP Connector.
4. Add a Database Select Connector to the same flow, after the HTTP Connector.
5. Create a new Connection (or edit an existing one) and configure the properties.
   • Set Connection to "Generic Connection"
   • Select the CData JDBC Driver JAR file in the Required Libraries section (e.g. cdata.jdbc.talkdesk.jar).
   • Set the URL to the connection string for Talkdesk

     Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

     Set the following connection properties:

     • AccountName: The name of your Talkdesk account.
     • Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
     • OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
     • OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

     Creating a Custom OAuth Application

     1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
     2. Click Create OAuth Client and give the client a descriptive name.
     3. Set Grant Type to Client Credentials.
     4. Click Add scopes and select the scopes for the data you want to access.
     5. Click Create and copy the Client Id and Client Secret.

     When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

     Built-in Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Talkdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     
     		java -jar cdata.jdbc.talkdesk.jar
     		

     Fill in the connection properties and copy the connection string to the clipboard.

   • Set the Driver class name to cdata.jdbc.talkdesk.TalkdeskDriver.
   • Click Test Connection.
6. Set the SQL Query Text to a SQL query to request Talkdesk data. For example:

   SELECT Id, Name FROM Users WHERE Active = 'true'

   
7. Add a Transform Message Component to the flow.
8. Set the Output script to the following to convert the payload to JSON:

   %dw 2.0
   output application/json
   ---
   payload
           

   
9. To view your Talkdesk data, navigate to the address you configured for the HTTP Connector (localhost:8081 by default): http://localhost:8081. The Talkdesk data is available as JSON in your Web browser and any other tools capable of consuming JSON endpoints.

At this point, you have a simple Web interface for working with Talkdesk data (as JSON data) in custom apps and a wide variety of BI, reporting, and ETL tools. Download a free, 30 day trial of the JDBC Driver for Talkdesk and see the CData difference in your Mule Applications today.