Build Talkdesk-Connected Web Apps in Servoy

Servoy is a rapid application development and deployment platform. When paired with the CData JDBC Driver for Talkdesk, users can build Talkdesk-connected apps that work with live Talkdesk data. This article describes how to connect to Talkdesk from Servoy and build a simple web app to display and search Talkdesk data.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Talkdesk data. When you issue complex SQL queries to Talkdesk, the driver pushes supported SQL operations, like filters and aggregations, directly to Talkdesk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying lets you work with Talkdesk data using native data types.

Connect to Talkdesk in Servoy Developer

To build Talkdesk-connected apps, you need to first create a data provider in Servoy Developer using the CData JDBC Driver for Talkdesk.

1. Install the JDBC Driver.
2. Copy the JDBC Driver JAR file. (cdata.jdbc.talkdesk.jar) to the /application_server/drivers/ directory in the installation directory for Servoy.
3. Open Servoy Developer.
4. In the Solution Explorer, right-click Database Server (under Resources) and choose "Connect to existing database" -> "empty."
   1. Name the server.
   2. Click to show the advanced server settings.

      • Set the URL, for example: jdbc:talkdesk:AccountName=myAccount;Region=US;OAuthClientId=myClientId;OAuthClientSecret=myClientSecret;

        Built-In Connection String Designer

        For assistance in constructing the JDBC URL, use the connection string designer built into the Talkdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

        
        				java -jar cdata.jdbc.talkdesk.jar
        				

        Fill in the connection properties and copy the connection string to the clipboard.

        Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

        Set the following connection properties:

        • AccountName: The name of your Talkdesk account.
        • Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
        • OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
        • OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

        Creating a Custom OAuth Application

        1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
        2. Click Create OAuth Client and give the client a descriptive name.
        3. Set Grant Type to Client Credentials.
        4. Click Add scopes and select the scopes for the data you want to access.
        5. Click Create and copy the Client Id and Client Secret.

        When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

        
      • Select the Driver class you just copied, for example, cdata.jdbc.talkdesk.TalkdeskDriver
   

Build a Talkdesk-Connected Web App

Once you have configured the connection to Talkdesk in the Servoy Developer resources, you are ready to build apps with access to live Talkdesk data.

Create a New Solution

1. In the Server Explorer, right-click "All solutions" and select "Create new solution."
2. Name the solution.
3. Select the checkbox to include the "search" module.
4. Click "Finish."

Create a New Form

Right-click "Forms" and select "Create new form."

1. Name the form.
2. Select a Datasource.
3. Set the type (e.g., Simple) and click "Finish."

Add a Data Grid to the Form

1. Drag a Data Grid component (from Servoy NG-Grids) onto the form.

2. Drag a column component onto the Data Grid and set the "dataprovider" property for each column component to a column from the Talkdesk "table" (e.g., Id from the Users table).

   Continue adding columns as desired.

Add Searching to the App

Note that the "svySearch" extension is required to add search functionality (included by default when you create a new solution). If you did not add the extension when you created the solution or you are modifying an existing solution, you can add the search module by right-clicking Modules (in the solution) and selecting "Add Module." Select "svySearch" and click "OK."

1. Drag a Text Field component onto the Form.
2. Right-click the Form and select "Open in Script Editor."
3. Create a new variable (JavaScript) to hold the search value:

   var searchText = '';
   

4. Back on the Form, in the Text Field properties:
   1. Set the "dataprovider" property to the Form variable you just created.
   2. Double-click to add a method for the onAction event.
   3. Click to create the method in "Form," name the method (e.g., onEnter), and click "Create private."
   4. Click "OK & Show."
5. Add the following JavaScript to the JavaScript file to use the Servoy framework to implement searching bound data based on the text in the Text Field:

   var search = scopes.svySearch.createSimpleSearch(foundset).setSearchText(searchText);
   search.setSearchAllColumns();
   search.loadRecords(foundset);
   

Save and Launch the App

Save the form and JavaScript file, then click Run -> Launch NGClient to start the web app.

Download a free, 30-day trial of the CData JDBC Driver for Talkdesk and start building Talkdesk-connected apps with Servoy. Reach out to our Support Team if you have any questions.