Replicate Talkdesk Data to Multiple Databases via the CData Sync CLI

Always-on applications rely on automatic failover capabilities and real-time access to data. CData Sync for Talkdesk integrates live Talkdesk data into your mirrored databases, always-on cloud databases, and other databases such as your reporting server: Automatically synchronize with remote Talkdesk data from Windows or any machine running Java.

You can use Sync's command-line interface (CLI) to easily control almost all aspects of the replication. You can use the CLI to replicate Talkdesk data to one or many databases without any need to change your configuration.

Connect to Talkdesk Data

You can save connection strings and other settings like email notifications in XML configuration files.

The following example shows how to replicate to SQLite.

Windows

<?xml version="1.0" encoding="UTF-8" ?>
<CDataSync><DatabaseType>SQLite</DatabaseType>
  <DatabaseProvider>System.Data.SQLite</DatabaseProvider>
  <ConnectionString>AccountName=myAccount;Region=US;OAuthClientId=myClientId;OAuthClientSecret=myClientSecret;</ConnectionString>
  <ReplicateAll>False</ReplicateAll>
  <NotificationUserName></NotificationUserName>
  <DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString>
  <TaskSchedulerStartTime>09:51</TaskSchedulerStartTime>
  <TaskSchedulerInterval>Never</TaskSchedulerInterval>
</CDataSync>

Java

<?xml version="1.0" encoding="UTF-8" ?>
<CDataSync><DatabaseType>SQLite</DatabaseType><DatabaseProvider>org.sqlite.JDBC</DatabaseProvider>
<ConnectionString>AccountName=myAccount;Region=US;OAuthClientId=myClientId;OAuthClientSecret=myClientSecret;</ConnectionString>
<ReplicateAll>False</ReplicateAll>
<NotificationUserName></NotificationUserName>
<DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString>
</CDataSync>

Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

Set the following connection properties:

• AccountName: The name of your Talkdesk account.
• Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
• OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
• OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

Creating a Custom OAuth Application

1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
2. Click Create OAuth Client and give the client a descriptive name.
3. Set Grant Type to Client Credentials.
4. Click Add scopes and select the scopes for the data you want to access.
5. Click Create and copy the Client Id and Client Secret.

When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

Configure Replication Queries

Sync enables you to control replication with standard SQL. The REPLICATE statement is a high-level command that caches and maintains a table in your database. You can define any SELECT query supported by the Talkdesk API. The statement below caches and incrementally updates a table of Talkdesk data:

REPLICATE Users;

You can specify a file containing the replication queries. This enables you to use the same replication queries to replicate to several databases.

Run Sync

After you have configured the connection strings and replication queries, you can run Sync with the following command-line options:

Windows

TalkdeskSync.exe -g MySQLiteConfig.xml -f TalkdeskSync.sql

Java

java -Xbootclasspath/p:c:\sqlitejdbc.jar -jar TalkdeskSync.jar -g MySQLiteConfig.xml -f TalkdeskSync.sql