Carrington Mortgage Cuts API Delivery Time in Half with CData API Server

Carrington Mortgage Services, a leading provider of mortgage lending and servicing solutions, needed a way to efficiently deliver customer data to their internal teams for applications and external partners. As demand for API-based data access grew, Carrington needed a scalable solution that would empower business users to create and manage APIs independently—without relying on extensive IT resources.

The challenge: Enabling API creation without Python or JavaScript mastery

Carrington faced growing challenges in providing timely, reliable access to customer data:

• API demand surge: More requests for data in an API format were coming from partner developers, making manual processes unsustainable.
• Operational bottlenecks: Traditional API development was time-consuming or otherwise impossible, requiring significant IT resources.
• Data accessibility: The business required real-time access to loans and customer data for key operations like IVR authentication and customer support, not last week’s stale export.

"More and more people are requesting data in an API format. The ability to build and deliver those APIs ourselves makes everything so much faster and leaner."

—Carrington Mortgage Services IT Executive

The solution: Rapidly building APIs with CData API Server

Carrington used CData to streamline API deployment with an intuitive, SQL-based approach, enabling faster, self-service API creation.

• Rapid API creation: Any users could quickly learn to generate APIs to serve real-time data needs without deep coding expertise.
• Automated data retrieval: CData was used to create stored procedures that return datasets based on key identifiers like loan numbers or phone numbers without exposing other sensitive data and personally identifiable information (PII).
• Scalability: The self-service nature of CData API Server allowed teams to "rinse and repeat" API creation, efficiently scaling to meet increasing business demands.

"We created a stored procedure that returns the data set based on either a loan number or phone number," said Saunders. "That means our IVR system can instantly pull up customer information, improving service efficiency."

The outcome: Rapid time-to-delivery of data via API

With CData API Server, Carrington Mortgage Services transformed how they manage and deliver data, leading to:

• 50% faster API deployment: APIs are now built and deployed in half the time compared to previous methods.
• Lean, efficient data team: The team can independently create and manage APIs without relying on extensive IT support or engineering.
• Improved customer experience: Instant access to customer data reduced call resolution times and improved service efficiency.

"We can't afford to have just one piece of the puzzle—we need all the data in place for the business to actually use it. CData helps us bring those pieces together efficiently."

—Carrington Mortgage Services IT Executive

Start working with APIs for your data

Carrington Mortgage Services leveraged CData’s API connectivity to modernize its data delivery, improving agility and efficiency. With CData, Carrington now rapidly delivers APIs, reducing IT bottlenecks and ensuring teams have the real-time data they need to drive business success.