Connect to ServiceDesk Plus Data in DBArtisan

The CData ODBC Driver for ServiceDesk Plus seamlessly integrates ServiceDesk Plus data into database management tools like DBArtisan by enabling you to access ServiceDesk Plus data as a database. This article shows how to create an data source for ServiceDesk Plus in DBArtisan and execute queries. You can then edit data visually and execute standard SQL.

Integrate ServiceDesk Plus Data into DBArtisan Projects

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

You can then follow the steps below to register ServiceDesk Plus data as a database instance in your project:

1. In DBArtisan, click Data Source -> Register Datasource.
2. Select Generic ODBC.
3. Enter a name for the data source and select the DSN.
4. Finish the wizard to connect to ServiceDesk Plus data. ServiceDesk Plus entities are displayed in the Datasource Explorer.

You can now work with ServiceDesk Plus data as you work with any other database. See the driver help documentation for more information on the queries supported by the ServiceDesk Plus API.