Connect to ServiceDesk Plus Data in DBeaver

The CData API Driver for ODBC enables access to live data from ServiceDesk Plus under the ODBC standard, allowing you work with ServiceDesk Plus data in a wide variety of BI, reporting, and ETL tools and directly, using familiar SQL queries. This article shows how to manage ServiceDesk Plus data with visual tools in DBeaver like the query browser.

The CData ODBC drivers offer unmatched performance for interacting with live ServiceDesk Plus data in DBeaver due to optimized data processing built into the driver. When you issue complex SQL queries from DBeaver to ServiceDesk Plus, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceDesk Plus and utilizes the embedded SQL engine to process unsupported operations (often SQL functions and JOIN operations) client-side. With built-in dynamic metadata querying, you can manage and analyze ServiceDesk Plus data.

Connect to ServiceDesk Plus

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can configure the DSN using the Microsoft ODBC Data Source Administrator. This is also the last step of the driver installation. See the "Getting Started" chapter in the Help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Finally, set the "Map To WVarchar connection property to False in the DSN Configuration window for the driver. This configuration will allow string types to be mapped to SQL_VARCHAR and prevent SQL_WVARCHAR types from being displayed as NULL.

Connecting to the ServiceDesk Plus ODBC Data Source in DBeaver

1. Open the DBeaver application and in the Database menu, select the New Database Connection option.
2. In the 'Connect to a database' window, select ODBC and click Next.
3. In the Database/Schema field, enter the DSN name (CData ServiceDesk Plus Source by default). It will be automatically added to the JDBC URL as well.
4. Click the Test Connection button. You should receive a 'Connected' message after DBeaver has detected the DSN, along with details about the driver if the connection is successful.

Query ServiceDesk Plus Data

You can now query information from the tables exposed by the data source connection. You can expand the database structure in order to view all the tables. You can retrieve the table's data by right-clicking on a table name and selecting View data. The data will then be available in the Data tab.

Free Trial & More Information

At this point, you have connected to live ServiceDesk Plus data from DBeaver. For more information, visit the CData ODBC Driver page. Download a free, 30-day trial and start working live ServiceDesk Plus data DBeaver today.