Use the CData ODBC Driver for ServiceDesk Plus in MicroStrategy Desktop

MicroStrategy is an analytics and mobility platform that enables data-driven innovation. When paired with the CData ODBC Driver for ServiceDesk Plus, you gain database-like access to live ServiceDesk Plus data from MicroStrategy, expanding your reporting and analytics capabilities. In this article, we walk through adding ServiceDesk Plus as a data source in MicroStrategy Desktop and creating a simple visualization of ServiceDesk Plus data.

The CData ODBC Driver offers unmatched performance for interacting with live ServiceDesk Plus data in MicroStrategy due to optimized data processing built into the driver. When you issue complex SQL queries from MicroStrategy to ServiceDesk Plus, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceDesk Plus and utilizes the embedded SQL Engine to process unsupported operations (often SQL functions and JOIN operations) client-side. With built-in dynamic metadata querying, you can visualize and analyze ServiceDesk Plus data using native MicroStrategy data types.

Connect to ServiceDesk Plus as an ODBC Data Source

Information for connecting to ServiceDesk Plus follows, along with different instructions for configuring a DSN in Windows and Linux environments.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

Windows

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Linux

If you are installing the CData ODBC Driver for ServiceDesk Plus in a Linux environment, the driver installation predefines a system DSN. You can modify the DSN by editing the system data sources file (/etc/odbc.ini) and defining the required connection properties.

/etc/odbc.ini

[CData API Sys]
Driver = CData ODBC Driver for ServiceDesk Plus
Description = My Description
Profile = C:\profiles\ServiceDeskPlus.apip
ProfileSettings = "Portal = itdesk
Domain = .in
Scope = SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ"
AuthScheme = OAuth
OAuthClientId = your_client_id
OAuthClientSecret = your_client_secret

For specific information on using these configuration files, please refer to the help documentation (installed and found online).

Connect to and Visualize ServiceDesk Plus Data using MicroStrategy Desktop

In addition to connecting ServiceDesk Plus in MicroStrategy enterprise products, you can connect to ServiceDesk Plus in MicroStrategy Desktop. Follow the steps below to add ServiceDesk Plus data as a dataset and create visualizations and reports of ServiceDesk Plus data.

1. Open MicroStrategy Desktop and create a new dossier.
2. In the datasets panel, click New Data, select Databases, and select Type a Query as the Import Option.
3. Add a new data source and choose DSN data sources.
4. Choose the DSN you previously configured (likely CData API Sys) and select Generic DBMS in the Version menu.
5. Set the User and Password properties for the DSN (or use placeholder values) and name the data source.

6. Select the new database instance to view the tables. You may need to manually click the search icon in the Available Tables section to see the tables.
7. Create a SQL query for the ServiceDesk Plus data (see below) and click Execute SQL to test the query.

   SELECT * FROM AnnouncementComments
   

   NOTE: Since we create a live connection, we can execute a SELECT * query and utilize the filtering and aggregation features native to the MicroStrategy products.
8. Click Finish and choose to connect live.
9. Choose a visualization, choose fields to display (data types are discovered automatically through dynamic metadata discovery) and apply any filters to create a new visualization of ServiceDesk Plus data. Where possible, the complex queries generated by the filters and aggregations will be pushed down to ServiceDesk Plus, while any unsupported operations (which can include SQL functions and JOIN operations) will be managed client-side by the CData SQL Engine embedded in the driver.
10. Once you are finished configuring the dossier, click File -> Save.

Using the CData ODBC Driver for ServiceDesk Plus in MicroStrategy Desktop, you can easily create robust visualizations and reports on ServiceDesk Plus data. Read our other articles on connecting to ServiceDesk Plus in MicroStrategy and connecting to ServiceDesk Plus in MicroStrategy Web for more examples.