Connect to ServiceDesk Plus Data in Ruby

The CData API Driver for ODBC makes it easy to integrate connectivity to live ServiceDesk Plus data in Ruby. This article shows how to create a simple Ruby app that connects to ServiceDesk Plus data, executes a query, and displays the results.

Create an ODBC Connection to ServiceDesk Plus Data

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Using OAuth Authentication

ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
2. Configure your redirect URI to match your application setup
3. Note your Client ID and Client Secret from the application settings

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to OAuth.
• OAuthClientId: Set this to your Zoho application Client ID.
• OAuthClientSecret: Set this to your Zoho application Client Secret.
• Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
• Domain: Set this to your ServiceDeskPlus domain
• Portal: Set this to your ServiceDeskPlus portal

Example Connection String

Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;

Installing Ruby and Necessary Gems

If you do not have Ruby installed, refer to the Ruby installation page. With Ruby installed, you will need to install the ruby-dbi, dbd-odbc, and ruby-odbc gems:

gem install dbi
gem install dbd-odbc
gem install ruby-odbc

Create a Ruby App with Connectivity to ServiceDesk Plus Data

Create a new Ruby file (for example: APISelect.rb) and open it in a text editor. Copy the following code into your file:

#connect to the DSN
require 'dbi'
cnxn = DBI.connect('DBI:ODBC:CData API Source','','')

#execute a SELECT query and store the result set
resultSet = cnxn.execute("SELECT ,  FROM AnnouncementComments WHERE AnnouncementId = '12345'")

#display the names of the columns
resultSet.column_names.each do |name|
  print name, "\t"
end
puts

#display the results
while row = resultSet.fetch do
  (0..resultSet.column_names.size - 1).each do |n|
    print row[n], "\t"
  end
  puts
end
resultSet.finish

#close the connection
cnxn.disconnect if cnxn

With the file completed, you are ready to display your ServiceDesk Plus data with Ruby. To do so, simply run your file from the command line:

ruby APISelect.rb

Writing SQL-92 queries to ServiceDesk Plus allows you to quickly and easily incorporate ServiceDesk Plus data into your own Ruby applications. Download a free trial today!