Create Data Visualizations Based On Talkdesk Data in Mode

Mode is a collaborative data platform that combines SQL, R, Python, and visual analytics in one place. When paired with CData Connect AI, you get instant, cloud-to-cloud access to Talkdesk data for use in data visualizations. This article shows how to connect to Talkdesk in Connect AI, connect to Talkdesk data in Mode, and create a simple visualization using that data.

CData Connect AI provides a pure cloud-to-cloud interface for Talkdesk, allowing you to build data visualizations from live Talkdesk data in Mode — without replicating the data to a natively supported database. In order to create visualizations, users write SQL queries to gather data. Using optimized data processing out of the box, CData Connect AI pushes all supported SQL operations (filters, JOINs, etc.) directly to Talkdesk, leveraging server-side processing to quickly return the requested Talkdesk data.

Configure Talkdesk Connectivity for Mode

Connectivity to Talkdesk from Mode is made possible through CData Connect AI. To work with Talkdesk data from Mode, we start by creating and configuring a Talkdesk connection.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select "Talkdesk" from the Add Connection panel

3. Enter the necessary authentication properties to connect to Talkdesk.

   Talkdesk uses the OAuth 2.0 Client Credentials grant. There is no browser-based authorization step and no callback URL.

   Set the following connection properties:

   • AccountName: The name of your Talkdesk account.
   • Region: The region where your Talkdesk instance is deployed. Supported values are US (default), EU, CA, AU, UK, and FedRamp.
   • OAuthClientId: The Client Id assigned when you registered your custom OAuth application.
   • OAuthClientSecret: The Client Secret assigned to your custom OAuth application.

   Creating a Custom OAuth Application

   1. Log in to your Talkdesk account and select OAuth Clients from the navigation menu.
   2. Click Create OAuth Client and give the client a descriptive name.
   3. Set Grant Type to Client Credentials.
   4. Click Add scopes and select the scopes for the data you want to access.
   5. Click Create and copy the Client Id and Client Secret.

   When you connect, the driver automatically requests an access token from Talkdesk, caches it, and refreshes it when it expires. Make sure the scopes selected for the application match the views you plan to query, or the token request can fail.

   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Talkdesk Connection page and update the User-based permissions.

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to Talkdesk data from Mode.

Connect to Talkdesk in Mode

The steps below outline connecting to CData Connect AI from Mode to create a new Talkdesk data source.

1. Log-in to Mode
2. In the top-left corner of the screen, click the down-arrow next to your name and select Connect a Database...
3. On the next screen, select Microsoft SQL Server.
4. Enter the Microsoft SQL Server credentials:
   • Display Name: the name for the connection.
   • Host/Port: enter tds.cdata.com in the Host field and 14333 in the Port field.
   • Database name: enter the Connection Name of the CData Connect AI data source you want to connect to (for example, Talkdesk1).
   • Username: enter your CData Connect AI username. This is displayed in the top-right corner of the CData Connect AI interface. For example, [email protected]
   • Password: enter the PAT you generated on the Settings page
   Leave the rest of the connection settings at their default values unless you need to modify them.
5. At the bottom of the page, click Connect to ensure that you can connect to CData Connect AI.
6. Upon success, the following screen appears.

Your connection is now available for use in Mode. To connect to additional data sources from your CData Connect AI account, repeat the setup steps above, changing the value for Database for each data source.

Creating A Mode Visualization

To create a visualization in Mode, follow these steps:

1. On the current screen, click New Report. The SQL query text editor appears. Enter the following query:

   
   			SELECT * FROM [Talkdesk].[Users];
   		

   Click Run. The app now shows the query result:
2. Running the query activates the New Chart tab. Click this tab and select Pie Chart.
3. Now, drop a dimension in the Color section and a measure in the Angle section.

   We have now created a visualization of Talkdesk data in Mode using CData Connect AI!

Get CData Connect AI

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