/
/
ODBC

Freshdesk ODBC Driver

Read, write, and update Freshdesk through ODBC

Decorative Icon Freshdesk Logo
Claude
Claude
GitHub Copilot
Gemini
New
CData Drivers now work with AI Coding tools

The Freshdesk ODBC Driver is a powerful tool that allows you to connect with live data from Freshdesk, directly from any applications that support ODBC connectivity. Access Freshdesk data like you would a database - read, write, and update Freshdesk Agents, Companies, Contacts, Groups, etc. through a standard ODBC Driver interface.

ODBC architecture

See what you can do with Freshdesk ODBC Driver

Server

SQL
SQL Server Linked-Server

Connect to Freshdesk from SQL Server as Linked-Server. You can query Freshdesk from familiar Transact-SQL without need of setting up another application.

Informatica
Data Integration & ETL

Integrate Freshdesk to your system through popular ETL / EAI tools such as Informatica PowerCenter. Standard SQL and Stored Procedures enable fast delivery of your integration projects.

Reporting & BI
Reporting & BI

Connect Freshdesk from any ODBC compatible tools:

Desktop

MS Access / Excel / PowerQuery
MS Access / Excel / PowerQuery

Your familiar tools can connect to Freshdesk using CData ODBC.

Freshdesk ODBC Connectivity Features

  • Compatible with FreshDesk API v2
  • Powerful metadata querying enables SQL-like access to non-database sources
  • Push down query optimization pushes SQL operations down to the server whenever possible, increasing performance
  • Client-side query execution engine, supports SQL-92 operations that are not available server-side
  • Connect to live Freshdesk data, for real-time data access with the Freshdesk ODBC Driver
  • Full support for data aggregation and complex JOINs in SQL queries
  • Secure connectivity through modern cryptography, including TLS 1.2, SHA-256, ECC, etc.
  • Seamless integration with leading BI, reporting, and ETL tools and with custom applications via the Freshdesk Connector.

Target Service, API

The driver connects to Freshdesk API. Customer support ticketing system.

Schema, Data Model

Models Freshdesk objects as tables. Ticket and contact management structure.

Key Objects

Tickets, Contacts, Agents, Companies, and Solutions. Support system data.

Operations

Full CRUD operations on tickets. SLA tracking. Knowledge base access.

Authentication

API key authentication. Domain URL and key required.

Start a 30-day free trial today

Robust ODBC access to Freshdesk

Full-featured and consistent SQL access to any supported data source through ODBC


Connect to Freshdesk—empower every team

Management & Data Consumer
IT Department
IT Pro, Infrastructure

AI-assisted development with CData CLI

Build Freshdesk integrations faster with AI that understands your schema

Schema-aware AI

CData CLI gives AI coding tools access to your Freshdesk schema. No more guessing table names or column types—AI sees the same metadata in your ODBC Drivers.

Your AI Knows SQL

How to find table names, column names, and how to generate SQL syntax are things that AI knows well from millions of training data. No need for customization, no hallucinations. Your AI acts like a domain specialist to Freshdesk.

More Accurate, More Token-Efficient

With CData CLI's queryable schema detection and highly efficient queries with filters, aggregation, joins with correct pushdown, your AI will achieve more accuracy with less token usage.

Supported AI Coding Tools
Download CData CLI
FAQs

Frequently asked Freshdesk ODBC driver questions

Learn more about Freshdesk ODBC drivers for data and analytics integration

Download the Freshdesk ODBC Driver today!

Get the latest Freshdesk ODBC Drivers for Windows, Linux, and macOS. Install in minutes and connect your Freshdesk data to Power BI, Tableau, and more.