Build Pipelines with Live ServiceDesk Plus Data in Google Cloud Data Fusion (via CData Connect AI)

Google Cloud Data Fusion simplifies building and managing data pipelines by offering a visual interface to connect, transform, and move data across various sources and destinations, streamlining data integration processes. When combined with CData Connect AI, it provides access to ServiceDesk Plus data for building and managing ELT/ETL data pipelines. This article explains how to use CData Connect AI to create a live connection to ServiceDesk Plus and how to connect and access live ServiceDesk Plus data from the Cloud Data Fusion platform.

Configure ServiceDesk Plus Connectivity for Cloud Data Fusion

Connectivity to ServiceDesk Plus from Cloud Data Fusion is made possible through CData Connect AI. To work with ServiceDesk Plus data from Cloud Data Fusion, we start by creating and configuring a ServiceDesk Plus connection.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select "ServiceDesk Plus" from the Add Connection panel

3. Enter the necessary authentication properties to connect to ServiceDesk Plus.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add ServiceDesk Plus Connection page and update the User-based permissions.

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to ServiceDesk Plus data from Cloud Data Fusion.

Connecting to ServiceDesk Plus from Cloud Data Fusion

Follow these steps to establish a connection from Cloud Data Fusion to ServiceDesk Plus through the CData Connect AI JDBC driver:

1. Download and install the CData Connect AI JDBC driver:
   1. Open the Integrations page of CData Connect AI.
   2. Search for and select JDBC.
   3. Download and run the setup file.
   4. When the installation is complete, copy the JAR file(cdata.jdbc.connect.jar) from the installation directory (e.g., C:\Program Files\CData\JDBC Driver for CData Connect\lib).
2. Log into Cloud Data Fusion.
3. Click the green "+" button at the top right to add an entity.
4. Under Driver, click Upload.
5. Now, upload the CData Connect AI JDBC driver (JAR file).
6. Enter the driver settings:
   • Name: Enter the name of the driver
   • Class name: Enter "cdata.jdbc.connect.ConnectDriver"
   • Version: Enter the driver version
   • Description (optional): Enter a description for the driver
7. Click on Finish.
8. Enter source configuration settings:
   • Label: Helps to identify the connection
   • JDBC driver name: Enter the JDBC driver name to identify the driver configured in Step 6.
   • Connection string: Enter the JDBC connection string, for example:

     jdbc:connect:AuthScheme=Basic;user=username;password=PAT;

   • User: Enter your CData Connect AI username, displayed in the top-right corner of the CData Connect AI interface. For example, "[email protected]"
   • Password: Enter the PAT you generated on the Settings page.
9. Click Validate in the top right corner.
10. If the connection is successful, you can manage the pipeline by editing it through the UI.
11. Run the pipepline created.

Troubleshooting

Please be aware that there is a known issue in Cloud Data Fusion where "int" types from source data are automatically cast as "long".

Live Access to ServiceDesk Plus Data from Cloud Applications

Now you have a direct connection to live ServiceDesk Plus data from from Google Cloud Data Fusion. You can create more connections to ensure a smooth movement of data across various sources and destinations, thereby streamlining data integration processes - all without replicating ServiceDesk Plus data.

To get real-time data access to hundreds of SaaS, Big Data, and NoSQL sources (including ServiceDesk Plus) directly from your cloud applications, explore the CData Connect AI.