Integrate Goose with Live ServiceDesk Plus Data via CData Connect AI

Goose is an open source AI agent that runs locally on your machine and works with a wide range of LLM providers. It supports the model context protocol (MCP) through its extensions framework, so you can add external tools and data sources and give the agent access to live systems beyond the model's training data.

By integrating Goose with CData Connect AI through the built-in MCP Server, Goose gains governed, real-time access to live ServiceDesk Plus data. You can list catalogs, explore schemas, and query records from ServiceDesk Plus data using natural language prompts, with all data access running securely against authorized sources.

This article explains how to configure ServiceDesk Plus connectivity in Connect AI, generate the required personal access token, install and set up Goose, add the Connect AI MCP Server as a custom extension, and verify the integration by querying live ServiceDesk Plus data from the Goose chat.

Step 1: Configure ServiceDesk Plus connectivity for Goose

Connectivity to ServiceDesk Plus from Goose is made possible through Connect AI's Remote MCP Server. To interact with ServiceDesk Plus data from Goose, start by creating and configuring a ServiceDesk Plus connection in Connect AI.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select ServiceDesk Plus from the Add Connection panel

3. Enter the necessary authentication properties to connect to ServiceDesk Plus.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   
4. Click Save & Test
5. Navigate to the Permissions tab and update user-based permissions

Add a Personal Access Token

A Personal Access Token (PAT) is used to authenticate the connection to Connect AI from Goose. It is best practice to create a separate PAT for each integration to maintain granular access control.

1. Click the gear icon () at the top right of the Connect AI app to open Settings
2. On the Settings page, go to the Access Tokens section and click Create PAT
3. Give the PAT a descriptive name and click Create

4. Copy the token when displayed and store it securely. It will not be shown again

With the ServiceDesk Plus connection configured and a PAT generated, Goose can now connect to ServiceDesk Plus data through Connect AI.

Step 2: Install and set up Goose

Next, install Goose, choose an LLM provider, and add the Connect AI Remote MCP Server as a custom extension so the agent can discover and call live data tools through Connect AI.

1. Download and install Goose by following the official installation guide, then launch the application
2. On the Welcome to goose screen, choose an AI provider. Select Use Free/Local Providers to run a local model, or Connect to a Provider to configure a provider such as OpenAI, Anthropic, or Google, and enter the required API key
3. In the left navigation, click Extensions, then click + Add custom extension
4. In the extension dialog, configure the server with the following values:
   • Extension Name: CData MCP, or any name of your choice
   • Type: Streamable HTTP
   • Endpoint: https://mcp.cloud.cdata.com/mcp
5. Under Request Headers, add the following two headers and click + Add after each pair:
   • Authorization: Basic your_base64_encoded_email_PAT
   • Content-Type: application/json

   Note: Goose will use Basic authentication with Connect AI. Combine your Connect AI user email and the PAT you created earlier in the format email:PAT, base64 encode the combined string, and prefix it with Basic. For example, given [email protected]:ABC123...XYZ789, the Authorization header value becomes something like: Basic dXNlckBkb21haW4uY29tOkFCQzEyMy4uLlhZWjc4OQ==

   
6. Click Save to save the configuration
7. Return to the chat, click the extensions icon at the bottom of the chat input, and confirm that the configured MCP is enabled

With the MCP server added and an LLM provider configured, Goose is ready to query live ServiceDesk Plus data through Connect AI.

Step 3: Query live ServiceDesk Plus data from Goose

With the integration complete, use the Goose chat to interact with live ServiceDesk Plus data through natural language prompts handled by the configured LLM.

1. With the CData MCP extension enabled, type a prompt in the chat, for example:
   • List catalogs from my CData MCP
   • Show the available schemas and tables for ServiceDesk Plus
   • Query the top 5 records from a table in ServiceDesk Plus data
2. Goose calls the Connect AI MCP Server and returns live results from ServiceDesk Plus data

At this point, your Goose agent communicates with the Connect AI MCP Server and retrieves live ServiceDesk Plus data through remote MCP tools directly from the chat.

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