Integrate OpenCode with Live ServiceDesk Plus Data via CData Connect AI

OpenCode is an open source AI coding agent that connects to a wide range of LLM providers. It supports the model context protocol (MCP), allowing you to configure local or remote MCP servers in its configuration files to add external tools and data sources and give the agent access to live data.

By integrating OpenCode with CData Connect AI through the built-in MCP Server, OpenCode gains governed, real-time access to live ServiceDesk Plus data. You can list catalogs, explore schemas, and query records from ServiceDesk Plus data using natural language prompts, with all data access running securely against authorized sources.

This article explains how to configure ServiceDesk Plus connectivity in Connect AI, generate the required personal access token, install OpenCode, add the Connect AI MCP Server in the project configuration file, configure an LLM provider, and verify the integration by querying live ServiceDesk Plus data from OpenCode.

Step 1: Configure ServiceDesk Plus connectivity for OpenCode

Connectivity to ServiceDesk Plus from OpenCode is made possible through Connect AI's Remote MCP Server. To interact with ServiceDesk Plus data from OpenCode, start by creating and configuring a ServiceDesk Plus connection in Connect AI.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select ServiceDesk Plus from the Add Connection panel

3. Enter the necessary authentication properties to connect to ServiceDesk Plus.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   
4. Click Save & Test
5. Navigate to the Permissions tab and update user-based permissions

Add a Personal Access Token

A Personal Access Token (PAT) is used to authenticate the connection to Connect AI from OpenCode. It is best practice to create a separate PAT for each integration to maintain granular access control.

1. Click the gear icon () at the top right of the Connect AI app to open Settings
2. On the Settings page, go to the Access Tokens section and click Create PAT
3. Give the PAT a descriptive name and click Create

4. Copy the token when displayed and store it securely. It will not be shown again

With the ServiceDesk Plus connection configured and a PAT generated, OpenCode can now connect to ServiceDesk Plus data through Connect AI.

Step 2: Install OpenCode and configure the Connect AI MCP Server

Next, install OpenCode, add the Connect AI Remote MCP Server in your project configuration file, and configure an LLM provider so the agent can discover and call live data tools through Connect AI.

1. Download and install OpenCode by following the official installation guide
2. Create a new folder for your project, or open an existing project directory
3. In the root of that directory, create a file named opencode.json and paste the following configuration:

   {
     "$schema": "https://opencode.ai/config.json",
     "mcp": {
       "cdata-connect-ai": {
         "type": "remote",
         "url": "https://mcp.cloud.cdata.com/mcp",
         "enabled": true,
         "oauth": false,
         "headers": {
           "Authorization": "Basic your_base64_encoded_email_PAT"
         },
         "timeout": 30000
       }
     }
   }
   		

   Note: OpenCode will use Basic authentication with Connect AI. Combine your Connect AI user email and the PAT you created earlier in the format email:PAT, base64 encode the combined string, and prefix it with Basic. For example, given [email protected]:ABC123...XYZ789, the Authorization header value becomes something like: Basic dXNlckBkb21haW4uY29tOkFCQzEyMy4uLlhZWjc4OQ==

4. Open the project directory in OpenCode. Select the project from the project dropdown, or click Add project to point OpenCode at the folder that contains opencode.json
5. Configure an LLM provider so the agent can interpret prompts and call MCP tools. Open the model selector (Ctrl + '), choose a provider such as OpenAI, Anthropic, or Google, and enter your API key

With the MCP server added in opencode.json and an LLM provider configured, OpenCode is ready to query live ServiceDesk Plus data through Connect AI.

Step 3: Query live ServiceDesk Plus data from OpenCode

With the integration complete, use OpenCode to interact with live ServiceDesk Plus data through natural language prompts handled by the configured LLM.

1. In a new session, type a prompt in the chat input, for example:
   • Use the cdata-connect-ai tools to list all available catalogs
   • Show the available schemas and tables for ServiceDesk Plus
   • Query the top 5 records from a table in ServiceDesk Plus
2. OpenCode calls the Connect AI MCP Server and returns live results from ServiceDesk Plus data

At this point, OpenCode communicates with the Connect AI MCP Server and retrieves live ServiceDesk Plus data through remote MCP tools directly from your AI coding agent.

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