Connect to Live ServiceDesk Plus Data in PostGresSQL Interface through CData Connect AI

There are a vast number of PostgreSQL clients available on the Internet. PostgreSQL is a popular interface for data access. When you pair PostgreSQL with CData Connect AI, you gain database-like access to live ServiceDesk Plus data from PostgreSQL. In this article, we walk through the process of connecting to ServiceDesk Plus data in Connect AI and establishing a connection between Connect AI and PostgreSQL using a TDS foreign data wrapper (FDW).

CData Connect AI provides a pure SQL Server interface for ServiceDesk Plus, allowing you to query data from ServiceDesk Plus without replicating the data to a natively supported database. Using optimized data processing out of the box, CData Connect AI pushes all supported SQL operations (filters, JOINs, etc.) directly to ServiceDesk Plus, leveraging server-side processing to return the requested ServiceDesk Plus data quickly.

Connect to ServiceDesk Plus in Connect AI

CData Connect AI uses a straightforward, point-and-click interface to connect to data sources.

1. Log into Connect AI, click Sources, and then click Add Connection

2. Select "ServiceDesk Plus" from the Add Connection panel

3. Enter the necessary authentication properties to connect to ServiceDesk Plus.

   Using OAuth Authentication

   ServiceDeskPlus uses Zoho OAuth 2.0 for secure authentication. To set up OAuth access:

   1. Register your application in the Zoho Developer Console at https://api-console.zoho.com
   2. Configure your redirect URI to match your application setup
   3. Note your Client ID and Client Secret from the application settings

   After setting the following connection properties, you are ready to connect:

   • AuthScheme: Set this to OAuth.
   • OAuthClientId: Set this to your Zoho application Client ID.
   • OAuthClientSecret: Set this to your Zoho application Client Secret.
   • Scope: Set this to the required ServiceDeskPlus permissions (default includes read access to requests, problems, assets, and projects).
   • Domain: Set this to your ServiceDeskPlus domain
   • Portal: Set this to your ServiceDeskPlus portal

   Example Connection String

   Profile=C:\profiles\ServiceDeskPlus.apip;ProfileSettings="Portal=itdesk;Domain=.in;Scope=SDPOnDemand.requests.READ SDPOnDemand.problems.READ SDPOnDemand.assets.READ SDPOnDemand.projects.READ";AuthScheme=OAuth;OAuthClientId=your_client_id;OAuthClientSecret=your_client_secret;
   

   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add ServiceDesk Plus Connection page and update the User-based permissions.

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to ServiceDesk Plus data from PostgreSQL.

Build the TDS Foreign Data Wrapper

The Foreign Data Wrapper can be installed as an extension to PostgreSQL, without recompiling PostgreSQL. The tds_fdw extension is used as an example (https://github.com/tds-fdw/tds_fdw).

1. You can clone and build the git repository via something like the following view source:

   
   sudo apt-get install git
   git clone https://github.com/tds-fdw/tds_fdw.git
   cd tds_fdw
   make USE_PGXS=1
   sudo make USE_PGXS=1 install
   

   Note: If you have several PostgreSQL versions and you do not want to build for the default one, first locate where the binary for pg_config is, take note of the full path, and then append PG_CONFIG= after USE_PGXS=1 at the make commands.
2. After you finish the installation, then start the server:

   
   sudo service postgresql start
   

3. Then go inside the Postgres database

   
   psql -h localhost -U postgres -d postgres
   

   Note: Instead of localhost you can put the IP where your PostgreSQL is hosted.

Connect to ServiceDesk Plus data as a PostgreSQL Database and query the data!

After you have installed the extension, follow the steps below to start executing queries to ServiceDesk Plus data:

1. Log into your database.
2. Load the extension for the database:

   
   CREATE EXTENSION tds_fdw;
   

3. Create a server object for ServiceDesk Plus data:

   
   CREATE SERVER "API1" FOREIGN DATA WRAPPER tds_fdw OPTIONS (servername'tds.cdata.com', port '14333', database 'API1');
   

4. Configure user mapping with your email and Personal Access Token from your Connect AI account:

   
   CREATE USER MAPPING for postgres SERVER "API1" OPTIONS (username '[email protected]', password 'your_personal_access_token' );
   

5. Create the local schema:

   
   CREATE SCHEMA "API1";
   

6. Create a foreign table in your local database:

   
   #Using a table_name definition:
   
   CREATE FOREIGN TABLE "API1".AnnouncementComments  (      
   id varchar,      
    varchar)      
   SERVER "API1"
   OPTIONS(table_name 'API.AnnouncementComments', row_estimate_method 'showplan_all');
   
   #Or using a schema_name and table_name definition:
   
   CREATE FOREIGN TABLE "API1".AnnouncementComments (      
   id varchar,      
    varchar)      
   SERVER "API1"
   OPTIONS (schema_name 'API', table_name 'AnnouncementComments', row_estimate_method 'showplan_all');
   
   #Or using a query definition:
   
   CREATE FOREIGN TABLE  "API1".AnnouncementComments (
   id varchar,      
    varchar)      
   SERVER "API1"
   OPTIONS (query 'SELECT * FROM API.AnnouncementComments', row_estimate_method 'showplan_all');
   
   #Or setting a remote column name:
   
   CREATE FOREIGN TABLE "API1".AnnouncementComments (
   id varchar,
   col2 varchar OPTIONS (column_name ''))
   SERVER "API1"
   OPTIONS (schema_name 'API', table_name 'AnnouncementComments', row_estimate_method 'showplan_all');
   

7. You can now execute read/write commands to ServiceDesk Plus:

   
   SELECT id, 
   FROM "API1".AnnouncementComments;
   

More Information & Free Trial

Now, you have created a simple query from live ServiceDesk Plus data. For more information on connecting to ServiceDesk Plus (and more than 200 other data sources), visit the Connect AI page. Sign up for a free trial and start working with live ServiceDesk Plus data in PostgreSQL.