Connect to Freshdesk Data from a Connection Pool in Jetty

The CData JDBC driver for Freshdesk is easy to integrate with Java Web applications. This article shows how to efficiently connect to Freshdesk data in Jetty by configuring the driver for connection pooling. You will configure a JNDI resource for Freshdesk in Jetty.

Configure the JDBC Driver for Salesforce as a JNDI Data Source

Follow the steps below to connect to Salesforce from Jetty.

1. Enable the JNDI module for your Jetty base. The following command enables JNDI from the command-line:

   java -jar ../start.jar --add-to-startd=jndi
2. Add the CData and license file, located in the lib subfolder of the installation directory, into the lib subfolder of the context path.

3. Declare the resource and its scope. Enter the required connection properties in the resource declaration. This example declares the Freshdesk data source at the level of the Web app, in WEB-INF\jetty-env.xml.

   <Configure id='freshdeskdemo' class="org.eclipse.jetty.webapp.WebAppContext"> <New id="freshdeskdemo" class="org.eclipse.jetty.plus.jndi.Resource"> <Arg><Ref refid="freshdeskdemo"/></Arg> <Arg>jdbc/freshdeskdb</Arg> <Arg> <New class="cdata.jdbc.freshdesk.FreshDeskDriver"> <Set name="url">jdbc:freshdesk:</Set> <Set name="Domain">MyDomain</Set> <Set name="APIKey">myAPIKey</Set> </New> </Arg> </New> </Configure>

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

4. Configure the resource in the Web.xml:

   jdbc/freshdeskdb javax.sql.DataSource Container

5. You can then access Freshdesk with a lookup to java:comp/env/jdbc/freshdeskdb: InitialContext ctx = new InitialContext(); DataSource myfreshdesk = (DataSource)ctx.lookup("java:comp/env/jdbc/freshdeskdb");

More Jetty Integration

The steps above show how to configure the driver in a simple connection pooling scenario. For more use cases and information, see the Working with Jetty JNDI chapter in the Jetty documentation.