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Visualize Freshdesk Data in Sisense

Create an ElastiCube in Sisense app with access to Freshdesk data.

Sisense lets you join, analyze, and picture data to make more intelligent business decisions and craft effective strategies. The CData JDBC Driver for Freshdesk makes it easy to integrate with Freshdesk data in Sisense. This article shows how to create an ElastiCube that connects to Freshdesk data and use the ElastiCube to visualize Freshdesk data in Sisense.

Configure the Connection to Freshdesk

Before creating the ElastiCube, note the installation location for the JAR file for the JDBC Driver (typically C:\Program Files\CDatat\CData JDBC Driver for Freshdesk\lib) or copy the jar file (cdata.jdbc.freshdesk.FreshDesk.jar) to a new folder in the Sisense JDBC driver directory (typically C:\ProgramData\Sisense\DataConnectors\jdbcdrivers).

  1. In the Data page of the Sisense application, create a new ElastiCube (or open an existing one).
  2. In the Model Editor, click "+ Data" to open the Add Data dialog box.
  3. Click Generic JDBC to open the JDBC settings.
  4. Set the connection string property to the JDBC URL for Freshdesk, adding required properties.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

    Built-in Connection String Designer

    For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

    java -jar cdata.jdbc.freshdesk.jar

    Fill in the connection properties and copy the connection string to the clipboard.

    When you configure the JDBC URL, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

    A typical example follows:

    jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
  5. Set the JDBC JARs folder property to the location of the CData JDBC Driver JAR file (see above).
  6. Set the driver's class name to the class name for the JDBC Driver: cdata.jdbc.freshdesk.FreshDeskDriver
  7. Leave the username and password properties blank.
  8. Click Next.

Add Freshdesk Data to an ElastiCube

Once you are connected to Freshdesk, you can add tables and views to your ElastiCubes.

  1. From the Tables list, select the tables and/or views you wish to work with.
  2. (Optional) Click "+" to customize the data you want to import with SQL.
  3. Click Done.
  4. Click Build to build the ElastiCube for analytics.

Visualize Freshdesk Data

With Freshdesk tables added to your ElastiCube, you can perform analytics on your Freshdesk data.

  1. Navigate to the Analytics page of the Sisense application
  2. Select a Dashboard (or create a new one)
  3. Select your Data Source and click Create
  4. Click "+ Select Data" and choose fields to add to your visualization.

With the CData JDBC Driver for Freshdesk, you can access Freshdesk data right in Sisense for powerful visualization and analytics. Download a free, 30-day trial and start working with Freshdesk data in Sisense today!