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Connect to Freshdesk Data in Squirrel SQL Client

Connect to Freshdesk data and execute queries in the Squirrel SQL Client.

The CData JDBC Driver for Freshdesk enables you to execute queries to Freshdesk data in tools like Squirrel SQL Client. In this article, you will create a JDBC data source for Freshdesk data and execute queries.

Add the JDBC Driver for Freshdesk

Follow the steps below to add the driver JAR.

  1. In Squirrel SQL, click Windows -> View Drivers.
  2. Click the plus icon to open the Add Driver wizard.
  3. In the Name box, enter a user-friendly name for the driver; for example, CData JDBC Driver for Freshdesk.
  4. In the Example URL box, enter jdbc:freshdesk:
  5. In the Extra Class Path tab, click Add.
  6. In the file explorer dialog that opens, select the JAR file for the driver, located in the lib subfolder of the installation directory.
  7. Click List Drivers to populate the Class Name menu with the class name for the driver, cdata.jdbc.freshdesk.FreshDeskDriver.

Define Connection Properties

Follow the steps below to save connection properties in the driver alias.

  1. Click Windows -> View Aliases.
  2. In the pane that lists the aliases, click the plus icon.
  3. In the Add Alias wizard that opens, the following fields are required for the JDBC driver:

    • Name: Enter a name for the alias; for example, CData Freshdesk Source.
    • Driver: Select the CData JDBC Driver for Freshdesk.
    • URL: Enter jdbc:freshdesk:
  4. If you want to define any additional properties, click Properties.
  5. In the Driver properties tab of the dialog that appears, select the Use driver properties checkbox.
  6. In the Specify column, select the checkboxes for the required connection properties.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

    Below is a typical connection string:

    jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
  7. In the dialog that appears after you click OK, click connect to test the connection.

Discover Schemas and Query Freshdesk Data

After the metadata has loaded, a new tab for the Freshdesk data source is displayed. On the Objects subtab, you can discover schema information, such as the available tables and views.

To view table data, select the table on the Objects tab. The table data is then loaded in a grid on the Content tab.

To execute an SQL query, enter the query on the SQL tab and then click Run SQL (the runner icon). For example:

SELECT Id, Name FROM Tickets WHERE Status = '2'