Connect to Freshdesk Data and Transfer Data in Talend

This article shows how you can easily integrate the CData JDBC driver for Freshdesk into your workflow in Talend. This article uses the CData JDBC Driver for Freshdesk to transfer Freshdesk data in a job flow in Talend.

Connect to Freshdesk in Talend as a JDBC Data Source

You can follow the procedure below to establish a JDBC connection to Freshdesk:

1. Add a new database connection to Freshdesk data: To add a new connection, expand the Metadata node, right-click the Db Connections node, and then click Create Connection.
2. In the resulting wizard, enter a name for the connection.

3. On the next page, select Generic JDBC from the DB Type menu and enter the JDBC URL.

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

   Built-in Connection String Designer

   For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

   java -jar cdata.jdbc.freshdesk.jar

   Fill in the connection properties and copy the connection string to the clipboard.

   A typical JDBC URL is below:

   jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
4. Enter the path to the cdata.jdbc.freshdesk.jar file, located in the lib subfolder of the installation directory.
5. Right-click the connection and then click Retrieve Schema.
6. Click Next with the default options to select the tables you want to import.
7. Finish the wizard with the default options.

Output the Tickets Table to a Flat File

You can follow the procedure below to transfer the Tickets table to a flat file output component:

1. In the Table Schemas node, drag the tables to the workspace.
2. In the dialog that is displayed, select the tJDBCInput component.
3. Next, drag a tFileOutputDelimited component from the Business Intelligence tab of the Palette into the workspace.
4. Right-click the Tickets tJDBCInput component and drag a vector to the output file.

Run the project to transfer the data.