Deploy the ADO.NET Provider for Jira Service Desk on an SSRS Report Server

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Jira Service Desk ADO.NET Provider

Rapidly create and deploy powerful .NET applications that integrate with Jira Service Desk.



Connect to Jira Service Desk data from multiple reports and pick up updates immediately: Create a shared data source on a native mode report server or a report server on a SharePoint farm.

This article walks you through deploying the CData ADO.NET Provider for Jira Service Desk on an SSRS report server. You will also create a shared data source; shared data sources enable connectivity to live Jira Service Desk data from multiple reports. You can connect to shared data sources from Report Designer in Visual Studio -- see the Using ADO.NET section in the help documentation for a guide to creating datasets in Report Designer.

Deploy the ADO.NET Provider

The provider installation automatically deploys the provider on report servers in native mode. On report servers in SharePoint mode, you can use the install-sprs.ps1 PowerShell script to deploy. Simply run the script from the lib subfolder in the installation directory, or pass in the "path" parameter.

Create a Shared Data Source for Jira Service Desk

You can create shared data sources directly from a report server or SharePoint site. Alternatively, you can use Report Designer to create shared data sources.

Report Designer

You can use Report Designer to create shared data sources on native mode report servers and report servers on a SharePoint server farm.

  1. In a Report Server Project in Visual Studio, right-click Shared Data Sources in Solution Explorer and click Add New Data Source.
  2. Enter a name for the data source and in the Type menu select CData JiraServiceDesk Report.
  3. In the Connection String box, enter the connection string to connect to Jira Service Desk. A typical connection string is below: ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

    When you configure the connection, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

  4. Set the folder and server URL in your project properties. If you are publishing to SharePoint, the values for all properties must be fully qualified URLs. For example:
    • Report Server: http://MyServerName/ReportServer
    • SharePoint: http://MyServerName/MySite/MySubsite
  5. Right-click the shared data source and click Deploy.

Report Manager

On native mode installations of report server, you can use Report Manager to create shared data sources. You must have permissions to manage data sources on the report server.

  1. From the Home page in Report Manager, click New Data Source. The New Data Source page is displayed.
  2. Enter a name for the data source and in the Data Source Type menu, select CData JiraServiceDesk Report.
  3. In the Connection String box, enter the connection string to connect to Jira Service Desk. A typical connection string is below: ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

SharePoint

Follow the steps below to create a shared data source on a SharePoint site. Note that this step has the following prerequisites in SharePoint 2013:

  • The Reporting Services add-in for SharePoint
  • The Report Server Integration site collection feature

Follow the steps below to add the report server content types to your library:

  1. Log into SharePoint and open the library where you want to save the .rsds file.
  2. Click Library on the ribbon and then click Library Settings.
  3. In the General Settings section, click Advanced Settings.
  4. In the Content Types section, select Yes to allow the management of content types. The Content Types section is added to the Library Settings page.
  5. On the Library Settings page, click Add from existing site content types.
  6. In the Available Site Content Types list, select Report Data Source and click Add.

You can then create the shared data source. You will create an .rsds file that contains the connection information to Jira Service Desk.

  1. Log into SharePoint and open the library where you want to save the .rsds file.
  2. On the ribbon click Documents -> New Document -> Report Data Source.
  3. Enter a name for the data source.
  4. In the Data Source Type menu, select CData JiraServiceDesk Report.
  5. In the Connection String box, enter the connection string to connect to Jira Service Desk. A typical connection string is below: ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.