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Analyze Jira Service Desk Data in Infragistics Reveal



Use CData Connect Cloud to create on OData API on top of Jira Service Desk data and visualize live Jira Service Desk data in Infragistics Reveal.

Reveal, an offering from Infragistics, serves as a data visualization tool that seamlessly integrates with CData Connect Cloud. Together, they empower users to deliver dynamic dashboards using real-time data from a diverse range of data sources, including Jira Service Desk data. In this article, we will guide you through the process of connecting to Jira Service Desk via Connect Cloud and subsequently linking Connect Cloud with Infragistics Reveal to construct a straightforward dashboard.

Connect to Jira Service Desk from Infragistics Reveal

To work with live Jira Service Desk data in Infragistics Reveal, we need to connect to Jira Service Desk from Connect Cloud, provide user access to the connection, and create OData endpoints for the Jira Service Desk data.

(Optional) Add a New Connect Cloud User

As needed, create Users to connect to Jira Service Desk through Connect Cloud.

  1. Navigate to the Users page and click Invite Users
  2. Enter the new user's email address and click Send to invite the user
  3. You can review and edit users from the Users page

Add a Personal Access Token

If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.

  1. Click on your username at the top right of the Connect Cloud app and click User Profile.
  2. Oa the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
  3. Give your PAT a name and click Create.
  4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

Connect to Jira Service Desk from Connect Cloud

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources.

  1. Log into Connect Cloud, click Connections and click Add Connection
  2. Select "Jira Service Desk" from the Add Connection panel
  3. Enter the necessary authentication properties to connect to Jira Service Desk.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Create & Test
  5. Navigate to the Permissions tab in the Add Jira Service Desk Connection page and update the User-based permissions.

Add Jira Service Desk OData Endpoints in Connect Cloud

After connecting to Jira Service Desk, create OData Endpoints for the desired table(s).

  1. Navigate to the OData page and click Add to create new OData endpoints
  2. Select the Jira Service Desk connection (e.g. JiraServiceDesk1) and click Next
  3. Select the table(s) you wish to work with and click Confirm

With the connection and OData endpoints configured, you are ready to connect to Jira Service Desk data from Infragistics Reveal.

Create a Dashboard in Reveal

With Connect Cloud configured, we can visualize Jira Service Desk data in Reveal.

  1. Log into Reveal and click Dashboards -> New
  2. Click Data Sources -> OData Feed
  3. Specify the Connect Cloud OData API endpoint URL (found on the OData page): https://cloud.cdata.com/api/odata/service
  4. Select Generic Credentials and
    • Set Username to a Connect Cloud username (e.g. [email protected])
    • Set Password to the PAT for the user
  5. Select the entity you wish to visualize
  6. Select fields and choose a chart type

More Information & Free Trial

At this point, you have created a simple dashboard from live Jira Service Desk data. For more information on creating OData feeds from Jira Service Desk (and more than 100 other sources), visit the Connect Cloud page. Sign up for a free trial and start working live Jira Service Desk data in tools that consume OData APIs.