Ready to get started?

Download a free trial of the Jira Service Desk Driver to get started:

 Download Now

Learn more:

Jira Service Desk Icon Jira Service Desk JDBC Driver

Rapidly create and deploy powerful Java applications that integrate with Jira Service Desk.

Connect to Jira Service Desk Data from a Connection Pool in Jetty

The Jira Service Desk JDBC Driver supports connection pooling: This article shows how to connect faster to Jira Service Desk data from Web apps in Jetty.

The CData JDBC driver for Jira Service Desk is easy to integrate with Java Web applications. This article shows how to efficiently connect to Jira Service Desk data in Jetty by configuring the driver for connection pooling. You will configure a JNDI resource for Jira Service Desk in Jetty.

Configure the JDBC Driver for Salesforce as a JNDI Data Source

Follow the steps below to connect to Salesforce from Jetty.

  1. Enable the JNDI module for your Jetty base. The following command enables JNDI from the command-line:

    java -jar ../start.jar --add-to-startd=jndi
  2. Add the CData and license file, located in the lib subfolder of the installation directory, into the lib subfolder of the context path.
  3. Declare the resource and its scope. Enter the required connection properties in the resource declaration. This example declares the Jira Service Desk data source at the level of the Web app, in WEB-INF\jetty-env.xml.

    <Configure id='jiraservicedeskdemo' class="org.eclipse.jetty.webapp.WebAppContext"> <New id="jiraservicedeskdemo" class=""> <Arg><Ref refid="jiraservicedeskdemo"/></Arg> <Arg>jdbc/jiraservicedeskdb</Arg> <Arg> <New class="cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver"> <Set name="url">jdbc:jiraservicedesk:</Set> <Set name="ApiKey">myApiKey</Set> <Set name="User">MyUser</Set> <Set name="InitiateOAuth">GETANDREFRESH</Set> </New> </Arg> </New> </Configure>

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example,

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Configure the resource in the Web.xml:

    jdbc/jiraservicedeskdb javax.sql.DataSource Container
  5. You can then access Jira Service Desk with a lookup to java:comp/env/jdbc/jiraservicedeskdb: InitialContext ctx = new InitialContext(); DataSource myjiraservicedesk = (DataSource)ctx.lookup("java:comp/env/jdbc/jiraservicedeskdb");

More Jetty Integration

The steps above show how to configure the driver in a simple connection pooling scenario. For more use cases and information, see the Working with Jetty JNDI chapter in the Jetty documentation.