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Get the Report →Create ServiceNow-Connected Enterprise Applications in OutSystems
Use CData Connect Cloud to connect to ServiceNow Data from OutSystems and build custom enterprise apps using live ServiceNow data.
OutSystems is a low-code platform which provides the tools for companies to developer, deploy, and manage omnichannel enterprise applications. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to ServiceNow data for business applications. This article shows how to create a virtual database for ServiceNow in Connect Cloud and build a simple app from ServiceNow data in OutSystems.
The CData Connect Cloud provides a pure cloud-to-cloud interface for ServiceNow, allowing you to build reports from live ServiceNow data in OutSystems — without replicating the data to a natively supported database. As you create applications to work with data, OutSystems generates SQL queries to gather data. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc.) directly to ServiceNow, leveraging server-side processing to quickly return the requested ServiceNow data.
About ServiceNow Data Integration
CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:
- Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
- Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
- Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
- Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.
Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.
Getting Started
Configure ServiceNow Connectivity for OutSystems
Connectivity to ServiceNow from OutSystems is made possible through CData Connect Cloud. To work with ServiceNow data from OutSystems, we start by creating and configuring a ServiceNow connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "ServiceNow" from the Add Connection panel
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Enter the necessary authentication properties to connect to ServiceNow.
ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.
See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.
- Click Create & Test
- Navigate to the Permissions tab in the Add ServiceNow Connection page and update the User-based permissions.
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
With the connection configured, you are ready to connect to ServiceNow data from OutSystems.
Connect to ServiceNow from OutSystems
The steps below outline connecting to CData Connect Cloud from OutSystems to create a new ServiceNow database connection.
- Open OutSystems Service Studio
- Click the gear icon to open Environment Management in the Service Center
- Click Administration and select "Database Connections"
- Click "New Database Connection"
- Configure the database connection:
- Name: name the connection (e.g. CData Connect Cloud ServiceNow)
- DBMS: SQL Server / Azure SQL
- Username: a Connect Cloud user (e.g. [email protected])
- Password: the PAT for the Connect Cloud user
- Server: tds.cdata.com,14333
- Schema: the name of your ServiceNow connection (e.g. ServiceNow1)
- Click "Test Connection"
- Click "Create"
Map ServiceNow Tables or Views to Entities in an Extension Module
Once you create the database connection for ServiceNow, you can create an extension that maps the tables or views to OutSystems entities. If you have not already done so, create an Application in Service Studio.
- Open the Service Studio and open the existing Application
- Click "Add Module," set the "Module Name" (e.g. servicenow_db_extension), set "Module Type" to "Extension," and click "Create Module"
- In Integration Studio, connect to your environment
- Right-click "Entities" in the extension tree and select "Connect to External Table or View..."
- Follow the steps in the wizard, selecting the tables and views you wish to work with
- In the Integration Studio, click "1-Click Publish"
- In the "1-Click Publish" wizard, click "Configure" when the process completes
- In the Service Center, associate the logical database name of the extension to the database connection that the extension will use and click "Apply"
- In the Service Center, associate the logical database name of the extension to the database connection that the extension will use and click "Apply"
- In your application, click "Manage Dependencies..."
- Add a dependency to the Extension and select the Entities that you will use in your application
At this point, you can access and work with ServiceNow data just like you would with the standard OutSystems entities.
More Information & Free Trial
With Connect Cloud and OutSystems, you can easily build ServiceNow-connected applications. Request a free trial of Connect Cloud and start working with ServiceNow data in OutSystems today.