Connect to Zendesk Data from PowerBuilder

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Zendesk JDBC Driver

Rapidly create and deploy powerful Java applications that integrate with Zendesk including Tickets, Groups, Users, Schedules, and more!



This article demonstrates how to access Zendesk data from PowerBuilder using the Zendesk JDBC Driver.

The CData JDBC Driver for Zendesk is a standards-based control that can be used from any platform or development technology that supports JDBC, including PowerBuilder. This article shows how to use the CData JDBC Driver for Zendesk in PowerBuilder.

This article shows how to create a basic PowerBuilder application that uses the CData JDBC Driver for Zendesk to perform reads and writes.

Connect to Zendesk Data from PowerBuilder

Follow the steps below to use the Database Painter tool to create a database profile based on an JDBC URL for Zendesk. You can use a database profile to save connection properties. In the Database Painter, you can graphically manipulate data as well as execute SQL queries.

  1. Add the driver JAR to the PowerBuilder classpath. Set the CLASSPATH system environment variable to the path to the driver JAR, located in the lib subfolder of the installation directory.

    Note: If you are using PowerBuilder Classic, you can also add the path to the driver JAR by clicking Tools -> System Options -> Java.

  2. Click Tools -> Database Painter.
  3. Right-click the JDBC node and click New Profile.
  4. In the Database Profile Setup dialog, enter the following:
    • Profile Name: Enter a user-friendly name for the profile.
    • Driver Name: Enter the class name of the driver, cdata.jdbc.zendesk.ZendeskDriver
    • URL: Enter the JDBC URL.

      Connecting to Zendesk

      To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

      Authenticating to Zendesk

      You can authenticate using the Basic or OAuth methods.

      Using Basic Authentication

      To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

      • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
      • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

      Using OAuth Authentication

      See the Getting Started guide in the CData driver documentation for an authentication guide.

      Built-in Connection String Designer

      For assistance in constructing the JDBC URL, use the connection string designer built into the Zendesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

      java -jar cdata.jdbc.zendesk.jar

      Fill in the connection properties and copy the connection string to the clipboard. A typical JDBC URL is below:

      jdbc:zendesk:URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH
  5. To view and modify a table, right-click a table and then click Edit Data -> Grid.

Using Zendesk Data with PowerBuilder Controls

You can use standard PowerBuilder objects to connect to JDBC data sources and execute queries. The following example shows how to retrieve Zendesk data into a DataWindow. You can add the following code to the open method:

SQLCA.DBMS = "JDBC" SQLCA.AutoCommit = False SQLCA.DBParm = "Driver='cdata.jdbc.zendesk.ZendeskDriver',URL='jdbc:zendesk:URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH"; CONNECT USING SQLCA; dw_tickets.SetTransObject(SQLCA); dw_tickets.Retrieve();