We are proud to share our inclusion in the 2024 Gartner Magic Quadrant for Data Integration Tools. We believe this recognition reflects the differentiated business outcomes CData delivers to our customers.
Get the Report →Build a PostgreSQL Interface for Freshdesk Data using the CData JDBC Driver
Use the Remoting features of the Freshdesk JDBC Driver to create a PostgreSQL entry-point for data access.
There are a vast number of PostgreSQL clients available on the Internet. From standard Drivers to BI and Analytics tools, PostgreSQL is a popular interface for data access. Using our JDBC Drivers, you can now create PostgreSQL entry-points that you can connect to from any standard client.
To access Freshdesk data as a PostgreSQL database, use the CData JDBC Driver for Freshdesk and a JDBC foreign data wrapper (FDW). In this article, we compile the FDW, install it, and query Freshdesk data from PostgreSQL Server.
Connect to Freshdesk Data as a JDBC Data Source
To connect to Freshdesk as a JDBC data source, you will need the following:
- Driver JAR path: The JAR is located in the lib subfolder of the installation directory.
Driver class:
cdata.jdbc.freshdesk.FreshDeskDriver
- JDBC URL:
The URL must start with "jdbc:freshdesk:" and can include any of the connection properties in name-value pairs separated with semicolons.
FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:
- Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
- APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
Built-in Connection String Designer
For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.
java -jar cdata.jdbc.freshdesk.jar
Fill in the connection properties and copy the connection string to the clipboard.
A typical JDBC URL is below:
jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;
Build the JDBC Foreign Data Wrapper
The Foreign Data Wrapper can be installed as an extension to PostgreSQL, without recompiling PostgreSQL. The jdbc2_fdw extension is used as an example (downloadable here).
- Add a symlink from the shared object for your version of the JRE to /usr/lib/libjvm.so. For example:
ln -s /usr/lib/jvm/java-6-openjdk/jre/lib/amd64/server/libjvm.so /usr/lib/libjvm.so
- Start the build:
make install USE_PGXS=1
Query Freshdesk Data as a PostgreSQL Database
After you have installed the extension, follow the steps below to start executing queries to Freshdesk data:
- Log into your database.
-
Load the extension for the database:
CREATE EXTENSION jdbc2_fdw;
-
Create a server object for Freshdesk:
CREATE SERVER FreshDesk FOREIGN DATA WRAPPER jdbc2_fdw OPTIONS ( drivername 'cdata.jdbc.freshdesk.FreshDeskDriver', url 'jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;', querytimeout '15', jarfile '/home/MyUser/CData/CData\ JDBC\ Driver\ for\ Salesforce MyDriverEdition/lib/cdata.jdbc.freshdesk.jar');
-
Create a user mapping for the username and password of a user known to the MySQL daemon.
CREATE USER MAPPING for postgres SERVER FreshDesk OPTIONS ( username 'admin', password 'test');
-
Create a foreign table in your local database:
postgres=# CREATE FOREIGN TABLE tickets ( tickets_id text, tickets_Id text, tickets_Name numeric) SERVER FreshDesk OPTIONS ( table_name 'tickets');
postgres=# SELECT * FROM tickets;