Create Jira Service Desk Dashboards in Bold BI

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CData Connect



Use CData Connect Cloud to create a virtual MySQL Database for Jira Service Desk data to build custom dashboards in Bold BI.

Bold BI allows you to create, share, and collaborate on interactive BI dashboards. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Jira Service Desk data for visualizations, dashboards, and more. This article shows how to create a virtual database for Jira Service Desk and build reports from Jira Service Desk data in Bold BI.

CData Connect Cloud provides a pure MySQL, cloud-to-cloud interface for Jira Service Desk, allowing you to easily build reports from live Jira Service Desk data in Bold BI — without replicating the data to a natively supported database. As you build visualizations, Bold BI generates SQL queries to gather data. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc) directly to Jira Service Desk, leveraging server-side processing to quickly return the requested Jira Service Desk data.

Create a Virtual MySQL Database for Jira Service Desk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Connect Cloud and click Databases.
  2. Select "Jira Service Desk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Jira Service Desk.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Jira Service Desk data from Bold BI.

Visualize Live Jira Service Desk Data in Bold BI

The steps below outline connecting to CData Connect Cloud from Bold BI to create a new Jira Service Desk data source and build a simple visualization from the data.

  1. Log into your Bold BI instance, click the data sources tab, create a new data source, and choose the MySQL connector.
  2. Choose the basic configuration and set the connection properties:
    • Name: Name your connection
    • Server name: Your Connect Cloud instance (myinstance.cdatacloud.net)
    • Port: 3306
    • Username: Your Connect Cloud username
    • Password: Your Connect Cloud password
    • Mode: Choose Live to query Jira Service Desk on-demand or choose Extract to load the data into Bold BI
    • Database: Choose the database you created from the drop-down menu (jiraservicedeskdb)
  3. Click Connect
  4. Select the table to visualize and drag it onto the workspace.
  5. Select a visualization style and add it to the report.
  6. Click the gear icon for the visualization to configure the visualization properties and assign columns to the visualization.

SQL Access to Jira Service Desk Data from Cloud Applications

Now you have a direct, cloud-to-cloud connection to live Jira Service Desk data from your Bold BI workbook. You can create more data sources and new visualizations, build reports, and more — all without replicating Jira Service Desk data.

To get SQL data access to 200+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Connect page.